Assistant Director of Operations

safehouse•Los Angeles, CA

4d•Onsite

About The Position

Safehouse is looking for an experienced and strategic Assistant Director of Operations to join our leadership team in Los Angeles. This is a Full Time, On-Site (hybrid/remote Fridays) leadership position, ideal for a seasoned operations or security professional ready to take ownership of an organization's day-to-day performance. The Assistant Director of Operations supports the oversight of day-to-day operational functions, ensuring efficiency and high levels of productivity across departments. This role involves process optimization, cross-functional collaboration, and hands-on leadership of operations and security staff to support the company's overall objectives — not just reacting to problems, but helping prevent them.

Requirements

Proven experience in an operations or security leadership role (Director, Senior Manager, or equivalent).
Strong background in staff supervision, training, and performance management.
Experience developing and enforcing SOPs, company policies, and compliance standards.
Demonstrated ability to manage budgets, vendor relationships, and cost-efficiency initiatives.
Strong analytical skills with experience tracking KPIs and operational metrics.
Excellent communication and cross-functional collaboration skills.
Ability to travel locally for client meetings, site walkthroughs, and job sites as needed.
Must live in or be willing to commute to the Los Angeles area.
Availability for rotating weekend on-call coverage.
Must agree to a background check.
Must agree to a drug test.
High school diploma or equivalent required

Nice To Haves

degree in Business, Criminal Justice, Security Management, or related field preferred

Responsibilities

Train new hires and provide ongoing training to current staff on procedures, safety, and security protocols.
Oversee daily operations, including workflow, shift scheduling, and task assignments for operations and security staff.
Provide continuous coaching and performance feedback to staff, including guidance on appearance and conduct.
Supervise account managers and guide performance improvement efforts.
Manage international job requests from initiation to completion.
Coordinate with accounting on expense tracking and vendor invoice processing.
Supervise cross-functional teams and provide constructive feedback.
Evaluate and improve business procedures to align with organizational objectives.
Oversee and enhance customer support processes to improve satisfaction.
Develop, update, and enforce company policies and procedures.
Manage relationships with external partners and vendors.
Monitor key performance indicators (KPIs) and analyze metrics to drive informed decision-making.
Ensure compliance with legal and regulatory requirements.
Drive cost-efficiency through strategic resource planning and allocation.
Assist in the development and regular review of Standard Operating Procedures (SOPs).
Support staff management, including hiring, terminations, and disciplinary actions.
Collaborate with department heads to set goals, improve performance, and boost operational efficiency.
Attend client meetings and site walkthroughs.
Provide on-site support or fill in when staffing gaps occur.
Identify and pursue opportunities for new client acquisition.