Assistant Director of Ongoing Case Management

THE RESOURCE EXCHANGE•Colorado Springs, CO

6d•Hybrid

About The Position

The Assistant Director of Ongoing Case Management provides operational and compliance oversight and people leadership for defined CMA service segments: Children–Young Adult (ages 0–26), Adult (ages 27–59), and Aging Adults (ages 60+). This role ensures services are delivered timely and consistently and in alignment with Colorado Department of Health Care Policy and Financing (HCPF) requirements. This position supports a scalable, team-based operating model focused on system oversight, trend monitoring, risk mitigation, and leader development, and is critical to audit readiness, workforce sustainability, and long-term organizational scalability. This role establishes operational consistency and service excellence across El Paso, Pueblo, Park, and Teller counties to ensure eligible members and their families receive high-quality support tailored to their needs.

Requirements

Ability to analyze trends and lead operational change.
Data analysis and tracking expertise.
Proficiency in Microsoft Office 365 Suite and communication platforms.
Ability to manage multiple priorities in a fast-paced environment.
Proven experience managing stakeholder relationships and leading cross-functional teams.
In-depth knowledge of Colorado regulations governing CMAs, including Medicaid waivers and other funding streams.
Strong knowledge and familiarity with Colorado’s CMA system and its role in Long Term Services and Supports.
Demonstrated project management tools and methodologies.
Knowledge of training, design theory and delivery best practices.
Excellent communication, leadership, strategic planning, and organizational skills.
Excellent organizational, problem-solving, and decision-making skills.
Exceptional interpersonal and communication abilities.
Minimum: Bachelor’s degree in social work, human services, public administration, healthcare management, quality management, or a related field.
Minimum of 4 years of leadership experience in program management within the IDD, non-IDD, Children’s Waivers, or human services sector.
Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc.

Nice To Haves

Master’s Degree
3+ years’ experience in supervisory and budget management preferably within a human service or health care organization.
Alternate preferred qualifications include 5+years experience in supervisory and budget management within a human service of health care organization.
Thorough and specific knowledge and application in all waivers to include children’s, adult and mature adult waivers preferred.

Responsibilities

Oversee CMA operations for an assigned age cohort across services.
Monitor trends related to timeliness, escalations, workload, audit findings, and compliance risk.
Participate in on-call and regional rotation structures to ensure leadership coverage.
Provide escalation support to Managers and Level 6 Escalation Coordinators.
Represent CMA leadership in HCPF stabilization meetings as assigned.
Oversee Intake operations to ensure regulatory compliance and high-quality member engagement, and to coordinate effectively with other teams.
Ensure alignment with HCPF rules, waiver requirements, and TRE policies.
Partner with Quality & Compliance on policy development and implementation.
Oversee consistent audit standards and corrective actions.
Represent the CMA in appeals, grievances, and high-risk compliance matters.
Directly supervise Managers and support consistent leadership practices.
Hold weekly connections with Managers and bi-monthly 1:1s focused on coaching and development.
Support succession planning across Supervisor, Manager, and other case management roles.
Model inclusive leadership aligned with TRE values.
Provide strategic guidance to Supervisors Managers and Coordinators to ensure compliance with state and federal requirements while meeting operational goals across TRE.
Align CMA operations and leadership practices with the overall vision and direction of the CMA.
Support effective communication between CMA staff, leadership, and other organizational departments.
Serve as a cross-department liaison to support timely issue resolution and alignment with shared strategic goals.
Develop and maintain strong collaborative relationships with external stakeholders including service providers state agencies advocacy groups and community organizations.
Represent the CMA in public forums, partner meetings, and strategic planning initiatives, as assigned.
Monitor staffing models, member volume, and capacity.
Partner with Finance and People Services on workforce planning training and budgeting.
Contribute to strategic planning efforts including the development of operational goals performance targets and long term program improvements.
Support the design and implementation of new initiatives workflows and service models aligned with HCPF guidance and organizational priorities.
Use data and trends to inform training and workflow improvements.
Analyze operational trends and recommend strategies to improve intake efficiency and member outcomes.
Lead or support special projects as assigned by the Director of CMA.
Serve as liaison for specialty and cross-functional initiatives as assigned.
Participate in All-Staff and other TRE facilitated meetings and activities.
Participate and engage in training and development opportunities.
Other duties as assigned.