Assistant Director of Lodging & Valley Operations

Waterville Valley Resort•Waterville Valley, NH

22d•Onsite

About The Position

The Assistant Director of Lodging & Valley Operations supports the Director of Lodging, Revenue & Village Operations in overseeing daily lodging, guest service, and village operations. The position assists with leadership of lodging properties, staffing, guest satisfaction, operational efficiency, revenue support, and interdepartmental coordination while ensuring exceptional guest experiences.

Requirements

Bachelor’s degree preferred
Three to five years of hospitality, lodging, resort, or guest service management experience.
Strong leadership skills
Strong communication skills
Strong organizational skills
Strong guest service skills
Strong problem-solving skills

Responsibilities

Assist with daily operation of Town Square Condominiums, Silver Fox Inn, Welcome Center, Season Pass Desk, and other Resort-managed lodging properties.
Provide leadership and support to Front Desk, Housekeeping, Reservations, Housekeeping Department and Guest Services teams.
Assist with recruiting, training, coaching, scheduling, and performance management of staff.
Monitor guest satisfaction and respond to guest concerns and service recovery situations.
Support occupancy management, lodging packages, group business, and revenue initiatives.
Assist with budgeting, forecasting, labor management, and expense control.
Ensure guest rooms and lodging operations meet Resort quality and cleanliness standards.
Support special events, guest programming, Freedom Pass initiatives, and resort promotions.
Coordinate communication between departments to ensure efficient operations and guest satisfaction.
Assist with emergency response planning, guest communications, and operational continuity.
Monitor lodging systems, reports, reservations, inventory, and operational metrics.
Maintain positive relationships with merchants, community partners, and Resort stakeholders.
Perform other duties as assigned.