Assistant Director of IT & AI

THE ARC OF THE OZARKS•Springfield, MO

5d•Onsite

About The Position

The Arc of the Ozarks is seeking an experienced IT professional to join their team as an Assistant Director of IT & AI. This role involves leading IT operations, supervising staff, and developing the organization's approach to artificial intelligence. The ideal candidate will be excited about the potential of AI and interested in its responsible, ethical, and HIPAA-compliant use. This position offers a blend of technical and leadership responsibilities, with the opportunity to shape the future of technology at The Arc.

Requirements

Previous supervisory experience required.
Ability to exercise good judgment and discretion.
Ability to work independently with minimal supervision.
Ability to work varied and flexible hours and to accept and adapt to changes in assignments, methods, policies, etc.
Considerable knowledge of the principles of leadership, supervision, and training.
Ability to effectively research, budget, propose, plan, and implement complex projects related to AI adoption and other IT related areas.
Ability to lead in a manner that is positive and supportive of The Arc administrative decisions and exercise professional discretion when administrative decisions are made that are not in keeping with personal preferences.
Must be able to clearly explain concepts and problems to employees in non-technical terms.
A licensed and insured driver, with ability to travel within the state of Missouri on an infrequent basis.
Bachelor’s Degree in a related field. Relevant work experience may be substituted for bachelor’s degree.

Nice To Haves

Bachelor’s degree in a related field preferred; relevant work experience may substitute for the degree.
Applicable certifications are preferred.
Applicable certifications preferred.

Responsibilities

Supervise assigned IT staff and provide guidance, training, and support.
Oversee the day-to-day operations of the IT department.
Help ensure the IT team provides excellent customer service.
Work with the Director of IT to develop and carry out strategic IT goals.
Maintain IT installation, configuration, and operational procedures.
Track and renew licenses and certificates.
Verify completion of scheduled backups and other system jobs.
Monitor hardware, servers, system resources, and processes.
Research and recommend innovative and automated IT solutions.
Research and evaluate emerging AI technologies for program, administrative, and clinical use.
Identify effective, ethical, and HIPAA-compliant ways to use AI across the organization.
Develop processes and frameworks for responsible AI adoption.
Help ensure AI implementation supports efficiency, data integrity, and regulatory compliance.
Evaluate and manage relationships with AI vendors and technology partners.
Develop policies, processes, and training to help management and administration use AI responsibly.
Make recommendations and assist with the implementation of appropriate AI solutions.
Keep the Director of IT and Executive Vice President informed about significant IT projects and AI initiatives.
Build strong working relationships with staff across all departments.
Communicate technical information in a way that is easy for non-technical staff to understand.
Help create a positive, collaborative work environment.
Work with internal teams and external technology partners to support organizational needs.