Assistant Director of Instructional Technology - Office of Academic Innovation - Penn Engineering
University of Pennsylvania•Woodworth, OH
•$84,961 - $97,000•Hybrid
About The Position
The Office of Academic Innovation at Penn Engineering seeks an experienced leader in instructional technology, online learning operations, and emerging technologies to lead the Instructional Technology Team of approximately four full-time employees. This role oversees the delivery and continuous improvement of technology-enabled learning experiences across a growing portfolio of online programs while advancing strategic initiatives involving AI, automation, analytics, and digital innovation. The Assistant Director will lead a high-performing team responsible for course operations, instructional technology, and stakeholder support, ensuring an exceptional experience for students, faculty, and teaching assistants. This position follows a hybrid remote work schedule. Some evening and weekend work is required.
Requirements
- Bachelor’s degree , Master’s in a related field strongly preferred, and a minimum of 3-5 years experience, preferably in higher education, technology or a closely related field, or an equivalent combination off education and experience.
- Demonstrated experience managing AI integration projects, pilot programs, or AI-driven educational tools.
- Demonstrated experience managing online courses and/or instructional technology.
- Demonstrated experience managing teams that need to meet daily, weekly and semester goals, i.e., both strong project management skills and supervisor skills.
- Strong customer service skills, positive attitude and attention-to-detail.
- Intermediate Excel skills such as pivot tables, vlook-up and filters.
- Experience with LMSs, LTIs, and associated instructional technology.
- Proficient with GSuite and comfortable using project management tools.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience working in a highly collaborative team environment preferred.
- Experience working with students in higher education environment.
Responsibilities
- As the supervisor of the Instructional Technology Team, manage employees responsible for day-to-day operations of at-scale online, for-credit courses.
- Review and refine existing processes, responsibilities, and operations to ensure a smooth course experience for faculty, TAs, students and staff.
- Develop and manage a complex course support system, ensuring the responsibilities are distributed evenly among all staff members.
- Oversee TA hiring and exam proctoring.
- Work with the Instructional Design Team to refine processes related to revisions and preparations for the following semester.
- Ensure the staff has regular training and professional development to increase their understanding of instructional technology and team operations.
- Serve as the primary point of contact for a portfolio of 1-2 courses, and assist in supporting technology and logistical requests.
- This includes support for the hiring, onboarding, and supervision of large teams of TAs.
- Collaborate with the AI Solutions Manager in the management and implementation of tech and AI-related projects and initiatives across the Office of Academic Innovation, ensuring tools are ethically and effectively integrated into the curriculum and administrative workflows.
- When informed of a platform or tool update, manage the education and training of faculty, TAs, and staff so they can easily adapt to the change.
- Stay current on generative AI, machine learning, and other EdTech applications, and identify opportunities for adoption and innovation.
- Support the Student Affairs Team in helping every student in the degree programs to succeed.
- Specifically, track quantitative and qualitative information from multiple systems, work closely with the Faculty, TAs, and Student Affairs team to monitor student progress, coordinate interventions and track accommodations.
Benefits
- excellent healthcare
- tuition benefits for employees and their families
- generous retirement benefits
- a wide variety of professional development opportunities
- supportive work and family benefits
- a wealth of health and wellness programs and resources
- Health, Life, and Flexible Spending Accounts
- comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
- flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars
- Tuition assistance here at Penn for employees, spouses, and dependent children
- Tuition assistance for dependent children at other institutions
- generous retirement plans
- Penn’s Basic, Matching, and Supplemental retirement plans
- save for retirement on a pre-tax or Roth basis
- wide variety of investment options through TIAA and Vanguard
- substantial amount of time away from work
- Long-Term Care Insurance
- Wellness and Work-life Resources
- Professional and Personal Development
- access to a wide range of University resources as well as cultural and recreational activities
- Discounts and Special Services
- Flexible Work Hours
- Penn Home Ownership Services
- Adoption Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
