Assistant Director of Information Technology

Northeastern Junior College•Sterling, CO

23h•Onsite

About The Position

Northeastern Junior College is seeking an enthusiastic and self-motivated individual to serve as the Northeastern Junior College Assistant Director of Information Technology. Responsibilities will include supporting the planning, implementation, and management of the college's academic and client technology infrastructure. This role ensures reliable, secure, and effective technology services across instructional and administrative environments. The Assistant Director provides leadership in system administration, user support, and classroom technology while collaborating with IT leadership and campus stakeholders to deliver high-quality technology solutions.

Requirements

Demonstrated experience supervising and developing IT professionals.
Strong interpersonal, negotiation, and communication skills.
Ability to collaborate with diverse groups including faculty, administrators, technical teams, and external agencies.
Strong documentation and report-writing skills.
Financial acumen in project budgeting and cost analysis.
Proven problem-solving, troubleshooting, and analytical skills.
Ability to manage multiple complex projects simultaneously.
Bachelor's degree in information technology, Computer Science, Cybersecurity, or related field; commitment to continued professional development.
Minimum 4 years of experience in: Enterprise networks (LAN/WAN, Wi‑Fi 6E/7, Cisco Catalyst, Cisco Meraki).
Structured cabling standards (CAT6A/CAT7).
Identity, access, and security management (Active Directory, Entra ID, Touchnet Information Systems OneCard).
Cloud platforms (Microsoft Azure, M365, Intune, Defender, Exchange Online)
Server, virtualization, and storage systems (VMware, Cisco UCS, HPE Nimble, Azure services).
Endpoint management (Intune, Autopilot, and UEM best practices)
Help desk and IT service management (ITIL practices preferred)

Responsibilities

Manage the design, installation, configuration, and maintenance of client systems, classroom technology, and campus infrastructure.
Administer both on-premises and cloud-based systems, including virtual environments and software deployments.
Assist in managing server environments (local and cloud-based) in coordination with the IT Director.
Oversee software lifecycle management including evaluation, deployment, updates, and upgrades.
Ensure proper installation and maintenance of hardware including desktops, laptops, mobile devices, and peripherals.
Maintain virtualized environments using VMware vSphere, TouchNet ID Management and Access Control.
Lead project teams through planning, design, implementation, and evaluation phases.
Define project scopes, timelines, responsibilities, documentation standards, risk mitigation, and training plans.
Monitor project progress, ensuring deliverables are met on schedule and within budget.
Provide senior-level administration of Microsoft 365 services including SharePoint, Teams, and associated applications.
Manage Microsoft 365 security and provisioning across the organization.
Support hybrid identity infrastructure including Microsoft Entra ID, Active Directory, and modern authentication standards.
Maintain expertise in Microsoft cloud platforms and ensure proper system configuration and access controls.
Support backup for campus Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless Local Area Networks (WLAN).
Primary support managing ResNet network infrastructure including Meraki and Cisco systems.
Ensure network performance, reliability, and availability for both administrative and academic environments.
Serve as a backup resource for advanced network operations and support functions.
Manage campus security systems including access control (OneCard) and camera systems (Meraki).
Support identity and access-related functions associated with all campus systems.
Provide leadership and support for Help Desk operations, ensuring timely resolution of technical issues.
Deliver technical support via phone, email, remote tools, and in-person assistance.
Troubleshoot hardware, software, network, and user-related issues.
Support systems including student logins, email, D2L, and campus applications.
Ensure effective documentation and ticket tracking within support systems.
Develop and maintain technical documentation for systems and support processes.
Provide training to faculty, staff, students, and IT personnel.
Create user guides and instructional resources to improve technology adoption and effectiveness.
Consult with departments to assess technology needs and recommend solutions.
Participate in project planning, implementation, and evaluation.
Coordinate with vendors and external partners for procurement and issue resolution.
Collaborate with campus stakeholders to support special events, relocations, and instructional needs.
Ensure consistent delivery of IT services across campus.
Assign and track work orders to ensure timely issue resolution.
Maintain high standards for service quality and user satisfaction.