Assistant Director of Husky Card Services

Northeastern University•Oakland, CA

6d•Onsite

About The Position

Husky Card Services oversees all functions related to the Husky Card @ Northeastern University's Oakland Campus. The Assistant Director of Husky Card Services is responsible for managing all aspects of the Husky Card system. This includes system administration, coordinating with various departments, and managing databases that interact with the system. Key duties include: Ensuring system integrity through report reconciliation and analysis. Supporting web-based transactions involving the Husky Card. Training other departments to access and use reporting tools. Overseeing devices connected to the database both on and off campus. Expanding the use of the Husky Card across different services. This position is critical to ensuring that the systems that provide students with access to services like meals, housing, computer labs, fitness centers, and the library are accurately aligned with their status. The Assistant Director will also work closely with Residential Security and Technical Support Operations, overseeing the hiring, training, and mentoring of student workers. The standard work schedule is Monday through Friday, 9 AM to 5 PM PST, with flexibility as advised by the Senior Director of Husky Card Services. Occasional weekend work and coverage on key university dates are also required.

Requirements

Bachelor's degree preferred
A minimum of 1-3 years of experience is required
Understanding of databases
General accounting capabilities
Customer service focus
Demonstrating the ability to integrate their service delivery with the rest of the university by sharing their knowledge of the systems, their perceptions of the challenges and the opportunities for improvement
Manages change in a complex environment
Good at setting priorities among many competing tasks and projects
Strong communications guidelines and systems
Develops new ideas
Manages external and internal relationships
Strong marketing presence and identity
Addresses immediate needs of student while understanding the long term implications to services and programs given what issues are repeatedly presented; builds relationships with students
Manages expenses wisely; utilizes effective internal budget process to manage costs
Regularly sets long and short-term goals and develops action plans
Determines the processes necessary to get things done; organizes people and activities well; sees opportunities for synergy and integration; can simplify complex processes.

Responsibilities

Managing all aspects of the Husky Card system, including system administration.
Coordinating with various departments.
Managing databases that interact with the system.
Ensuring system integrity through report reconciliation and analysis.
Supporting web-based transactions involving the Husky Card.
Training other departments to access and use reporting tools.
Overseeing devices connected to the database both on and off campus.
Expanding the use of the Husky Card across different services.
Working closely with Residential Security and Technical Support Operations.
Overseeing the hiring, training, and mentoring of student workers.
Setting priorities among many competing tasks and projects.
Developing new ideas.
Managing external and internal relationships.
Addressing immediate needs of students while understanding the long-term implications to services and programs.
Building relationships with students.
Managing expenses wisely and utilizing effective internal budget processes.
Setting long and short-term goals and developing action plans.
Determining the processes necessary to get things done, organizing people and activities well, seeing opportunities for synergy and integration, and simplifying complex processes.