Assistant Director of Housekeeping | JW Marriott Reston Station

Crescent Careers • Reston, VA

1d • Onsite

About The Position

Crescent Hotels & Resorts is seeking a talented Assistant Director of Housekeeping for the JW Marriott Reston Station. This luxury hotel features 247 rooms, extensive meeting space, and is conveniently located near airports and public transportation. Crescent Hotels & Resorts fosters a supportive work environment that encourages associates to bring their true selves to work, celebrating individuality and supporting career growth through health & wellness programs, learning and development opportunities, and travel discounts.

Requirements

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards, and promote team member empowerment
• Inspect VIP rooms, showrooms, public areas, and the back of the house
• Work with contractors for outsourced services
• Assign projects and tasks to all housekeeping department associates and monitor progress
• Conduct departmental meetings.
• Update room statuses as found and clear pick-up rooms
• Report defects in rooms and public areas and follow up on resolution
• Collect and recycle soap and bottled amenities discarded by the hotel. Demonstrate and get involved in this "Clean the World Program" and ensure it is implemented.
• Ensure found items are logged and secured.
• Handle guest inquiries and supervise lost and found procedures
• Assist the Director of housekeeping to monitor payroll on a weekly and monthly basis, ensuring productivity ratios are met.
• Conduct inventories of uniforms, linen, and housekeeping supplies to ensure par levels are maintained
• Prepare purchase orders for supplies and amenities for the housekeeping department if needed
• Process invoices for guest laundry in a timely manner for the end of the month.
• Monitor uniform and laundry operations
• Participate in the Safety Committee and foster a safe work environment in housekeeping.
• Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
• In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
• The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Nice To Haves

• Guests staying at the hotel under an alias name will be referred to his/her alias name in conversation unless requested during the reservation to use his/her actual name.

Responsibilities

• Coordinate with the Director of housekeeping or Director of Engineering, the repair and maintenance program as relates to guest rooms and public areas
• Maintain inventory of guest rooms and housekeeping supplies including all-month-end inventories
• Purchase all basic cleaning supplies.
• Monitor payroll hours and reports and complete reports (i.e., daily forecast and action plan if needed...etc.)
• Ensure property operation meets internal audit standards
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards, and promote team member empowerment
• Inspect VIP rooms, showrooms, public areas, and the back of the house
• Work with contractors for outsourced services
• Assign projects and tasks to all housekeeping department associates and monitor progress
• Conduct departmental meetings.
• Update room statuses as found and clear pick-up rooms
• Report defects in rooms and public areas and follow up on resolution
• Collect and recycle soap and bottled amenities discarded by the hotel. Demonstrate and get involved in this "Clean the World Program" and ensure it is implemented.
• Ensure found items are logged and secured.
• Handle guest inquiries and supervise lost and found procedures
• Assist the Director of housekeeping to monitor payroll on a weekly and monthly basis, ensuring productivity ratios are met.
• Conduct inventories of uniforms, linen, and housekeeping supplies to ensure par levels are maintained
• Prepare purchase orders for supplies and amenities for the housekeeping department if needed
• Process invoices for guest laundry in a timely manner for the end of the month.
• Monitor uniform and laundry operations
• Participate in the Safety Committee and foster a safe work environment in housekeeping.

Benefits

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed