Assistant Director of Housekeeping | JW Marriott Reston Station

Horseshoe Bay Resort • Reston, VA

21h • Onsite

About The Position

Crescent Hotels & Resorts is seeking a talented Assistant Director of Housekeeping for the JW Marriott Reston Station. This luxury hotel features 247 rooms, extensive meeting space, and is conveniently located near airports and public transportation. The company emphasizes a supportive work environment that encourages associates to bring their true selves to work, celebrating individual contributions and offering opportunities for growth through health and wellness programs, learning and development, and travel discounts.

Requirements

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards, and promote team member empowerment
• Remain professional at all times, and treat all guests and associates with courtesy and respect, under all circumstances.
• Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
• Be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones.
• Have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
• Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Nice To Haves

• Experience with the 'Clean the World Program'.

Responsibilities

• Coordinate with the Director of Housekeeping or Director of Engineering on the repair and maintenance program for guest rooms and public areas.
• Maintain inventory of guest rooms and housekeeping supplies, including all month-end inventories.
• Purchase all basic cleaning supplies.
• Monitor payroll hours and reports, completing daily forecasts and action plans.
• Ensure property operations meet internal audit standards.
• Demonstrate positive leadership to inspire team members to meet and exceed standards and promote team member empowerment.
• Inspect VIP rooms, showrooms, public areas, and the back of the house.
• Work with contractors for outsourced services.
• Assign projects and tasks to housekeeping department associates and monitor progress.
• Conduct departmental meetings.
• Update room statuses as found and clear pick-up rooms.
• Report defects in rooms and public areas and follow up on resolution.
• Collect and recycle soap and bottled amenities discarded by the hotel, ensuring the 'Clean the World Program' is implemented.
• Ensure found items are logged and secured, and handle guest inquiries and supervise lost and found procedures.
• Assist the Director of Housekeeping to monitor payroll weekly and monthly, ensuring productivity ratios are met.
• Conduct inventories of uniforms, linen, and housekeeping supplies to ensure par levels are maintained.
• Prepare purchase orders for supplies and amenities for the housekeeping department.
• Process invoices for guest laundry in a timely manner for the end of the month.
• Monitor uniform and laundry operations.
• Participate in the Safety Committee and foster a safe work environment in housekeeping.

Benefits

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed