Assistant Director of Housekeeping

Trump International Beach Resort•North Miami Beach, FL

16d•Onsite

About The Position

Assist Director of Housekeeping in supervising and managing the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with Forbes Service Standards and hotel policies and procedures.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Significant organizational & leadership skills; strong ability to train and motivate.
Three to five years related experience in a similar leadership position of a luxury hotel
Physical demands While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Ability to perform physical tasks and be active throughout the day
Communication Excellent verbal and good written skills required Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to write reports, business correspondence, and procedure manuals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Computer Skills Ability to learn new computer systems Skilled in Excel and Word.

Responsibilities

Work with Director of Housekeeping in supervising the housekeeping staff
Establish standards and procedures for work of housekeeping staff. Schedule to ensure adequate service
Inspect and evaluate physical condition of establishment
Submit work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space to Engineering & Management
Investigate new and improved cleaning instruments and methods
Assist in selection and purchasing new furnishings
Assist the Director of Housekeeping in the development of the department’s annual budget. Monitors performance against plan
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
Enforce policies and procedures
Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
Schedule staff according to labor standards and forecasted occupancy
Maintain room quality based on resort objectives
Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
Compile and report accurate status of guest rooms to front office
Enforce standard procedures for the acceptance, security and return of guest lost and found items
Maintain productivity and labor cost goals
Notify Director of Housekeeping of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
Be dressed in clean, professional attire, wear appropriate footwear, and display your name tag at all times while on duty
Adhere to all housekeeping procedures and house rules
Conduct inventories of linen, supplies and equipment as needed
Order and receive supplies, maintaining adequate inventory levels
Ensure that staff is performing to hotel, and Forbes Travel Guide Standards
Assume Director of Housekeeping role in their absence.
Attend department meetings
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description