Assistant Director of Housekeeping

The Marcus Corporation•Milwaukee, WI

5d•Onsite

About The Position

The Pfister Hotel is seeking an Assistant Director of Housekeeping to help lead its housekeeping operations. This role is crucial in ensuring every guest room and public space reflects the elegance and impeccable standards of the hotel. The position involves partnering with the Director of Housekeeping to manage daily operations, address operational challenges, assist with budget management, and lead housekeeping associates. The goal is to maintain exceptional cleanliness, service standards, and employee development in a fast-paced luxury environment.

Requirements

Previous management experience in housekeeping, preferably within a luxury hotel or upscale hospitality environment.
High school diploma required.
Proven leadership skills with the ability to motivate, develop, and retain high-performing teams.
Strong organizational, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills.
Knowledge of housekeeping operations, cleaning procedures, equipment, and chemical safety practices.
Ability to maintain high standards in a fast-paced environment while delivering exceptional guest service.

Nice To Haves

Degree in Hospitality Management or a related field preferred.
Experience with Opera PMS or similar hotel management systems strongly preferred.

Responsibilities

Partner with the Director of Housekeeping to lead daily department operations and ensure exceptional cleanliness and presentation standards.
Analyze operational challenges and recommend solutions that drive efficiency, quality, and guest satisfaction.
Assist in managing departmental budgets, inventory controls, labor expenses, and financial performance.
Lead, coach, and support housekeeping associates to achieve departmental goals and service excellence.
Conduct regular inspections of guest rooms, public areas, and employee spaces to ensure compliance with brand and hotel standards.
Oversee staffing needs, scheduling, and daily work assignments.
Promote a culture of teamwork, accountability, engagement, and continuous improvement.

Benefits

Health Insurance eligible after 30 days of employment
Company-paid Life Insurance
Competitive Pay
Early Wage Access
Paid Time Off
Discounted Monthly On-Site Self-Parking
Discounted Dry Cleaning
Cell Phone reimbursement
401(k) employer match
Access to Employee Assistance Programs
Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
Complimentary, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters.