Assistant Director of Housekeeping

Extell Development Company•New York, NY

6d•$90,000 - $110,000•Onsite

About The Position

The Assistant Director of Housekeeping supports the Director of Housekeeping in overseeing all aspects of the housekeeping department's operations, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency are maintained. This role involves assisting with staff management, training, inventory control, and upholding brand standards while contributing to a positive and productive work environment.

Requirements

Minimum of 3-5 years of progressive experience in housekeeping operations, with at least 1-2 years in an assistant management role in a hotel or similar hospitality environment.
Proven experience in a high-volume, fast-paced urban market, preferably New York City.
Strong leadership and supervisory skills.
Excellent communication (verbal and written) and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of housekeeping chemicals, equipment, and cleaning techniques.
Ability to work flexible hours, including weekends and holidays, as needed.
Exceptional attention to detail and organizational skills.
Ability to work effectively under pressure and manage multiple priorities.
Strong problem-solving and decision-making abilities.
Ability to stand, walk, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 30 pounds.
Manual dexterity to operate cleaning equipment and handle supplies.

Responsibilities

Assists the Director in planning, organizing, and directing daily housekeeping operations.
Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to established standards.
Assists in developing and implementing standard operating procedures (SOPs) for all housekeeping activities.
Monitors and manages guest requests and complaints related to housekeeping, ensuring prompt and effective resolution.
Collaborates with the Front Office, Engineering, and other departments to ensure seamless guest experiences and operational efficiency.
Assists in the recruitment, onboarding, training, and ongoing development of housekeeping staff, including Room and House Attendants.
Provides guidance, coaching, and performance feedback to team members.
Helps foster a positive work environment, promoting teamwork and high morale.
Assists in addressing employee relations issues and enforcing company policies.
Aids in managing inventory of linens, cleaning supplies, guest room amenities, and equipment.
Assists with ordering and receiving supplies, ensuring proper stock levels and minimizing waste.
Helps monitor and control departmental expenses in line with budget guidelines.
Identifies opportunities for cost savings and efficiency improvements.
Ensures compliance with all health, safety, and sanitation regulations.
Assists in maintaining brand standards and guest service excellence.
Participates in regular quality audits and implements corrective actions as needed.
Stays informed of industry best practices and trends in housekeeping.