Assistant Director of Housekeeping

Four Seasons Hotels and Resorts•Fort Lauderdale, FL

1d•Onsite

About The Position

The Assistant Director of Housekeeping plays a key leadership role, inspiring a high‑performing team and elevating the experience of every guest and resident. This dynamic position oversees the immaculate care of all guest rooms, residences, public spaces, and heart‑of‑house areas, ensuring they always reflect the quality, comfort, and luxury of our Hotel and Residences. In partnership with the Director of Housekeeping, this leader drives exceptional service, fosters team growth and empowerment, and upholds strong operational performance—bringing our hospitality standards to life every single day.

Requirements

College degree preferred, or relevant experience in Hotel Management.
Minimum of 3 years in a supervisory role and 2 years in a Housekeeping Department position
Proven ability to motivate and lead a large, diverse team.
Excellent communication, leadership, and organizational skills.
Strong financial acumen and ability to adapt to changing business needs.
Innovative mindset with a strong commitment to Four Seasons standards and values.
Strong community relations and engagement.
Hands-on leadership style with the ability to inspire excellence.
High attention to detail and passion for guest service.
U.S. work authorization is required.

Responsibilities

Partner with the Housekeeping leadership team to manage, train, schedule, and evaluate all Housekeeping staff.
Conduct interviews, performance evaluations, and corrective actions as needed.
Promote communication and teamwork across the department.
Oversee daily operations to ensure rooms and public spaces meet Four Seasons standards.
Assign daily tasks, monitor productivity, and inspect all areas of responsibility.
Establish detailed cleaning and preventive maintenance programs to preserve the quality and appearance of all furnishings, fixtures, and equipment.
Handle all guest and owners interactions with the highest level of professionalism.
Respond promptly and accurately to guest requests and special requirements, resolving concerns effectively.
Partner with the Director of Housekeeping to support departmental financial goals by monitoring labor, supply, and contract expenses.
Maintain accurate inventory records for linens, uniforms, and supplies.
Participate in periodic inventories and recommend corrective actions.
Promote and enforce safe working practices, proper chemical handling, and equipment maintenance.
Respond swiftly and effectively to all safety or emergency situations.