Assistant Director of Housekeeping

Pyramid Global Hospitality•Chatham, MA

14d•Onsite

About The Position

Pyramid Global Hospitality, a company that values its employees, is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Their People First culture is reflected in their approach to employee development, employee benefits, and building meaningful relationships. They offer comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help employees advance their careers. They offer a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Chatham Bars Inn, a Forbes Five-Star resort located in Chatham, Massachusetts, is a timeless beacon of hospitality blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn offers panoramic ocean views, impeccable service, and preserves New England charm. The Inn features 217 rooms and suites, a private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides produce for the Inn's restaurants and hosts farm-to-table dinners. The resort boasts six dining options showcasing fresh, local ingredients. The Inn continues to attract visitors with its charm, elegance, and dedication to excellence.

Requirements

Forbes Travel Guide Five Star experience required or Luxury Resort equivalent
Minimum of 3 years of hotel/resort housekeeping experience
Minimum of 5 years management experience
Demonstrated leadership abilities
Ability to work in a fast paced environment and handle high pressure situations
Ability to communicate well with customers and all operational departments throughout the Hotel
Ability to effectively communicate in English, both verbal and written
Superior communication skills and customer service skills
Ability to work a flexible schedule to include weekends and holidays
Able to lift up to 50lbs

Responsibilities

Overall responsibility for managing the housekeeping department and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes and Preferred Hotel Group standards are adhered to.
Managing and promoting quality service, assisting with financial goals, short term planning and day-to-day operations.
Managing day-to-day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage.
Fostering high morale, promoting a positive work environment built on effective communication and mutual respect for one another.
Promoting teamwork and motivation through daily communication.
Communicating and enforcing policies and procedures.
Conducting pre-shift meetings and reviewing all information pertinent to the day’s activities.
Ensuring that special guest requests are met in an efficient manner.
Establishing par levels for supplies and equipment.
Having a follow-through process on short-term and long-term programs.
Managing and monitoring key control systems to ensure security.
Monitoring sound procedures for Lost and Found.
Assisting with developing, implementing, and maintaining internal training and development programs for staff.
Ensuring that all staff are properly trained and that they have the tools to effectively carry out their daily tasks.
Assisting with implementation and maintaining of housekeeping sanitation and cleanliness standards in all areas of staff responsibility.
Ensuring prompt response and promoting and recognizing opportunities to provide guest service above and beyond all expectation.