Assistant Director of Housekeeping
About The Position
Under the supervision of the Director of Housekeeping, the Assistant Director of Housekeeping will be responsible for the daily ownership and operational execution of the Housekeeping Department. This includes the processing of tasks. This position requires strong teamwork and a solid foundation in mechanical hour capacity and productivity reports, with ownership of processes being essential for development. The role involves overseeing daily operations, organizing shifts, ensuring daily room inspections are completed, assisting with scheduling and training, maintaining the cleanliness of public areas to a 5-star standard, assisting with payroll, attending manager meetings, overseeing laundry staff operations, and managing the ordering and inventory of housekeeping supplies.
Requirements
- Requires basic knowledge of Housekeeping, approximately five years of hotel housekeeping experience, and at least two years in a leadership role.
- Able to communicate in English well both verbally and written.
- Reading and counting is essential.
- Must be able to coach council and develop employees through basic skill.
- Must be able to motivate by example either on the production floor or, in a classroom environment.
- Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
Nice To Haves
- Previous experience of one year a plus.
- College graduate or equivalent experience is preferred.
- Able to communicate in either Spanish or French Creole is preferred.
- Computer efficient in both Excel and Word is preferred.
- Experience working in a four or five star luxury environment is preferred.
Responsibilities
- Oversee daily operations for the housekeeping department
- Organize both morning and evening shifts and ensure both teams are set for their day to day activities
- Ensure daily room inspections are completed and follow up is completed with room attendants and supervisors
- Assist with scheduling and training of housekeeping team
- Walk all public areas to ensure areas are clean and up to 5 star standards
- Assist with payroll which include time edit and to ensure all paperwork is completed in a timely manner
- Attend daily and weekly manager meetings as well as pre-conference meetings
- Oversee laundry staff to also ensure day to day operations are set up daily
- Ordering and processing of all housekeeping PO’s and ensure all inventories are up to par levels
Benefits
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities.
- Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
