Assistant Director of Housekeeping

EOS Hospitality•Southern Shores, NC

16d•Onsite

About The Position

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing all aspects of the Housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency. This role involves supervising staff, maintaining inventory, ensuring compliance with health and safety standards, and stepping in as the acting director in the absence of the Director of Housekeeping.

Requirements

2+ years of experience in a supervisory housekeeping role
Working knowledge of hotel PMS software, Opera and Actabl (Alice) preferred
Strong organizational skills with exceptional attention to detail
Excellent customer service and communications skills
Flexibility to work evenings, weekends, and holidays, as business requires
Must know how to prioritize, delegate, and respond in a timely fashion
Ability to work under pressure, multi-task, and stay focused while maintaining hospitality
Ability to remain standing for up to 10 hours
Ability to remain stationary in desk/meeting environment for up to 8 hours
Ability to move up and down stairs
Ability to move quickly based on guest needs
Ability to communicate and exchange information effectively
Ability to complete a satisfactory background check

Nice To Haves

Working knowledge of hotel PMS software, Opera and Actabl (Alice) preferred

Responsibilities

Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry, and back-of-house
Supervise, train, and motivate housekeeping team members to ensure productivity and service excellence
Conduct daily room inspections and quality control audits to maintain cleanliness standards
Help manage scheduling, payroll, and attendance tracking for housekeeping staff
Address guest complaints or requests promptly and professionally
Maintain adequate inventory of cleaning supplies, linens, and equipment; place orders as needed
Ensure compliance with safety regulations, sanitation policies, and hotel procedures
Assist with onboarding and performance reviews for housekeeping staff
Collaborate with the Front Office and Engineering teams to ensure smooth room turnovers and efficient operations
Monitor and report any maintenance issues or safety hazards
Fosters high morale, promotes a positive work environment built on effective communication and mutual respect for one another
Promote teamwork and motivation through daily communication
Communicate and enforce policies and procedures
Conduct pre-shift meetings and review all information pertinent to the day’s activities
Ensure that special guest requests are met in an efficient manner
Manage and monitor key control systems to ensure security
Monitor sound procedures for Lost and Found
Other duties as assigned