Assistant Director of Front Office
AccorHotel•New York, NY
•$100,000 - $105,000•Onsite
About The Position
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service!
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English
- Must have the ability to handle a multitude of tasks and Guest requests
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Nice To Haves
- Degree or Diploma in Hospitality Management is an asset
- Knowledge of Opera, Dayforce an asset
- Experience with a Hotel loyalty program an asset
Responsibilities
- Assist the Front Office in all aspects of the department and ensure service standards are followed
- Acting Director of Front Office in absence of DFO
- Manage the performance, productivity and development of all Front Office Leaders.
- Provides Leadership support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
- The ability to utilize interpersonal and communication skills to lead, influence, and encourage others
- Work with Leaders and employees to carry out procedures ensuring an efficient check in and check out process
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Ensures guest and employee satisfaction and maximizes the financial performance of the department
- Handles complaints, settling disputes, and resolving conflicts
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
