Assistant Director of Front Office

Arlo Midtown•New York, NY

4d•$80,000 - $85,000•Onsite

About The Position

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Assistant Director of Front Office. This role is responsible for supporting the Director of Front Office in the daily operation of the front desk and liaising with any area impacting guest service. The position plans, directs, and coordinates activities to ensure exceptional service is achieved, provides operational support, distributes information, and trains, motivates, and recognizes team members. The Assistant Director of Front Office exercises independent judgment and initiative in carrying out overall responsibilities.

Requirements

Hospitality Diploma or Degree Preferred
Minimum 2 – 3 years in a Management Position
Hospitality or Customer Service knowledge
Opera Cloud & PBX experience.
Fire and Life Safety Director Certification required within first six (6) months of employment.

Responsibilities

Supports the Director of Front Office in helping to run the Department – Bell Person, Lobby Hosts and Assistant Front Office Managers.
Conducts pre-shift meetings.
Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
Motivates and develops team members.
Maximizes room sales, room revenue and profit.
Delivers outstanding service and creates memorable experiences.
Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
Supports Director of Front Office in assigned tasks, has an independent vision on areas of improvement and works together with team on preparing, sharing and training opportunities.
Embraces and effectively lives Arlo Core values and culture.
Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen.
Trains, mentors and develops Assistant Front Office Managers, Lobby Hosts & Bell Persons.
Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
Conducts Annual Performance Reviews with reporting team members.
Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
Manages same day rooms inventory and rate yielding.
Takes personal responsibility for correcting service problems and creates memorable guest experiences.
Completes other duties as assigned by the Director of Operations.