Assistant Director of Front Office

Magna Hospitality Group • New York, NY

41d • $67,000 - $70,000 • Onsite

About The Position

We are seeking a dynamic and experienced Assistant Director of Front Office to join our team. The ideal candidate will be a hospitality professional with a passion for excellence in guest service and a proven track record of leadership in a front office setting.

Requirements

• Bachelor's degree in Hospitality Management or related field preferred.
• 2+ years of progressive experience in front office management.
• Strong leadership and interpersonal skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication skills, both verbal and written.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide leadership and direction to the front office team, ensuring the highest levels of guest satisfaction.
• Maintain and enhance the hotel's reputation for exceptional guest service, handling guest inquiries, complaints, and special requests.
• Recruit, train, and supervise front office staff, fostering a positive and collaborative work environment.
• Oversee daily front office operations, including check-in/check-out processes, reservations, and room assignments.
• Work closely with the Director of Front Office to maximize room revenue through effective yield management and upselling strategies.
• Ensure that all front office procedures and protocols are followed to maintain the highest standards of quality and efficiency.
• Assist in developing and managing the departmental budget, controlling expenses while maintaining service quality.
• Monitor and respond to guest feedback, using it as a tool for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager