Assistant Director of Food & Beverage

U S National Whitewater Center•Charlotte, NC
•Onsite

About The Position

The Assistant Director of Food & Beverage assists the Food & Beverage Operations Manager with operations across all food and beverage outlets at the Whitewater Center. The role provides leadership to a large salaried team and a very large hourly and seasonal team. This is an on-site, full-time, benefits-eligible position reporting directly to the Food & Beverage Operations Manager. The Food and Beverage Department provides chef-driven service through a range of full-service and fast-casual outlets, and oversees catering for private events and Adventure Dining. Whitewater’s mission focuses on promoting access and opportunities to play outside and bring people together.

Requirements

  • Management-level experience in a fast-paced, high-volume dining environment.
  • Excellent leadership, management, and communication skills.
  • Excellent service skills and a professional demeanor.
  • Ability to adjust operations based on business demands.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
  • Ability to work outdoors for sustained periods in all weather and environmental conditions.
  • Ability to lift and carry at least 50 pounds.
  • Ability to bend, stand, lean, and kneel regularly and for sustained periods.
  • Ability to safely self-transport over uneven terrain or in a confined space.
  • Ability to work in shared spaces with other employees and customers.
  • Must report to and work onsite at Whitewater locations.

Responsibilities

  • Directly oversee all front-of-house operations.
  • Manage beverage ordering and inventory levels across the property.
  • Assist in implementing and maintaining standard operating procedures.
  • Hire, train, lead, and coach front- and back-of-house staff.
  • Hold the team accountable for service quality.
  • Ensure daily walk-throughs are conducted across all outlets.
  • Assist with oversight of inventory controls and management.
  • Ensure food and beverage production meets quality standards.
  • Maintain a strong presence on the floor at multiple outlets during peak operational hours.
  • Assist in managing labor costs and adjusting staffing levels as needed.
  • Assist with management of revenue worksheets, labor worksheets, and P&L statements.
  • Ensure safety and sanitation standards are achieved.
  • Follow and enforce responsible alcohol service policies.
  • Assist in overseeing management and reporting of inventories, product cost, cash handling, and purchasing for the department.
  • Perform other duties as assigned.

Benefits

  • Access to Whitewater Center pass activities
  • Staff discount program and pro deals
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account (FSA)
  • 401(k)
  • Paid time off
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