Assistant Director of Facilities

Discovery Land Company•Coeur d'Alene, ID

1d•Onsite

About The Position

The Assistant Director of Facilities supports the planning, coordination, and execution of maintenance and property operations across all club facilities. This role helps ensure the club remains safe, functional, and visually exceptional while supporting long‑term asset management, project execution, and team leadership. The position works closely with the Director of Facilities to uphold operational standards and deliver an outstanding member experience. Discovery Land Company creates one-of-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms. At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go. As the Assistant Director of Facilities for Gozzer Ranch you will be part of creating the Gozzer Ranch Experience. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values: PEOPLE ARE OUR PRIORITY WE RESPECT PEOPLE, PLACES, AND CULTURES WE DO THE RIGHT THING WE BELIEVE IN HAVING FUN

Requirements

Proven experience in a similar facilities or property operations environment, with strong technical knowledge of building systems, preventive maintenance, and industry best practices.
Detail‑oriented, highly organized, and able to work to the highest standards while managing multiple priorities.
Excellent verbal and written communication skills, with the ability to work effectively with all personality types and maintain diplomacy, integrity, and professionalism.
Strong leadership and staff‑management abilities, including training, delegation, and performance oversight.
Skilled in vendor coordination, contract compliance, budgeting support, and administrative record‑keeping with solid IT system proficiency.
Thorough understanding of applicable legislation, safety regulations, and compliance requirements.
Able to interpret and carry out written and verbal instructions, perform accurate mathematical calculations, and operate effectively in fast‑paced environments.
Comfortable working indoors and outdoors in all weather conditions, including weekends, holidays, mornings, and nights.
Capable of performing light physical tasks, lifting up to 25 lbs frequently and up to 75 lbs occasionally, and performing activities such as grasping, lifting, reaching, crouching, walking, sitting, carrying and twisting.

Responsibilities

Directly oversee employee performance by leading employees to being the best they can be
Conduct team meetings to discuss daily / weekly / monthly tasks and events
Prepare and communicate employee schedules to provide adequate coverage for all operational areas under your leadership. Ensure schedules are sent out timely so employees have time to prepare for their work schedule while also having the ability to plan and organize personal life needs
Develop and inspire a sense of urgency and motivated attitude amongst your team. Coach in a manner that brings the best out of people daily
Provide equal and fair opportunities for all employees
Clearly communicate property information to all employees
Provide recognition on a regular basis to support employee retention
Find solutions to any problems that arise concerning services
View one leadership video each month
Ensure that each member and member guest receive outstanding service in a friendly environment. This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge
Communicate with membership to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team
Exceed member and member guest expectations
Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality
Give personal attention and take personal responsibility for a member and member guest experience
Promoting services and activities provided to Gozzer Ranch members
Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club
Assisting in creating the service vibe with your team through service-minded experiences.
Work intentionally to include all co-workers to include peers.
Support Club wide services and events when possible
Create good working relationships with ALL Gozzer Employees
Maintain a courteous attitude toward ALL Gozzer Employees
Support development and execution of the club’s comprehensive maintenance and asset management plan.
Maintain a complete facilities audit, including asset inventory, condition assessments, and lifecycle tracking.
Oversee daily maintenance operations across building systems, landscaping, janitorial, and grounds.
Respond to repair requests and emergencies to minimize operational disruption.
Assist in planning and coordinating facility improvements, upgrades, and renovation projects.
Work with architects, contractors, and internal teams to deliver projects on time and within budget.
Help source, evaluate, and coordinate vendors and contractors; monitor performance and compliance.
Provide direction, training, and performance feedback to maintenance, janitorial, and landscape staff.
Promote a safe, professional, and service‑focused work environment.
Conduct safety checks and ensure compliance with regulatory and club standards.
Maintain accurate records of maintenance activities, inspections, repairs, and inventory.
Prepare reports on maintenance performance, budgets, and project status.
Responsible, along with the rest of the team, for ensuring that events are delivered, managed, and operated to the highest standards.
Maintain and help the events team with creating event spaces that meet the Gozzer experience.
Assist the events team with all electrical, data and portable resources for events.