Assistant Director of Event Planning

Marriott•Ottawa, ON

1d•CA$93,000 - CA$122,000

About The Position

Assists in the execution of property events with a seamless turnover from sales to operations and back to sales. Verifies the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

Requirements

High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Responsibilities

Reviews scheduled events and troubleshoots potential challenges/conflicts.
Appraises the property of all groups that will impact property operations.
Assists with the monitoring of event planning team (BEO/Resume writers).
Assists in the execution of brand service initiatives in event management areas.
Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Works directly with high profile and high revenue groups to ensure an excellent experience for all customers.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Communicates vision for service delivery in Event Management to ensure guests are serviced from arrival to departure (e.g., greeting from maitre’d or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).
Manages customer budgets to maximize revenue and meet customer needs.
Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest concerns.
Empowers employees to provide excellent customer service.
Establishes guidelines so employees understand expectations and parameters.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Works with Human Resources to ensure compliance with all applicable laws and regulations.
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., Banquet Event Order meetings, pre-event briefings and staff meetings).