Assistant Director of Crisis Services

4C Health • Peru, IN

1d • Onsite

About The Position

This position is responsible for overseeing the day-to-day operations in collaboration with the Director of Crisis Services for Mobile Crisis Response (MCT) and Crisis Receiving and Stabilization Services (CRSS). This includes development, implementation and oversight of program and service expansion and improvement as directed by the Director of Crisis Services. This position will directly supervise and indirectly support crisis services positions that include, but are not limited to, Crisis Services Technicians (CST), MCT responders, MCT and CRSS peer recovery specialists, CRSS Crisis Care Managers (CCM), and OBHP MCT responders. This position is responsible for reporting adherence to best practices and policy and providing additional training and remediation as needed. This position operates under minimal supervision but must be willing to solicit professional assistance in area of responsibility from outside sources, as necessary. A person in this position must exercise tact, judgment, and confidentiality in contact with the public, clients, and families, as well as fellow associates of the Center. Work is very broad in scope requiring the application of complex and technical practices and procedure and a high level of professionalism.

Requirements

• HSD or equivalent required
• At least six (6) college credit hours in abnormal psychology or other related psychology classes preferred.
• (2) years of management experience in mental health, social services, or crisis services.
• Works well under supervision as well as independently.
• Organizes/manages time and daily activities with little direct supervision.
• Ability to think critically and analyze information/situations for the most appropriate response.
• Strong organizational skills and detail oriented.
• Manages complex tasks and requests supervision when necessary.
• Able to utilize databases and/or other electronic means to perform duties.
• Models professionalism and teamwork internally and externally.
• Excellent communication skills; internally and externally.
• Must be able to communicate in a simplistic manner to meet the needs of clients from all walks of life.
• Ability to maintain confidentiality.
• Maintains positive working relations and rapport with the community.
• Detail focused in the oversight of assigned programs and departments.
• Must be able and willing to become credentialed as an Other Behavioral Health Professional (OBHP), in accordance with Center policy.
• Must have a valid Indiana Driver’s License and maintain vehicle insurance requirements per Center policy and be willing to drive to each county as required.
• Must have current CPR certification or ability to obtain within 30 days.
• Must have current CPI certification or ability to obtain within 30 days.
• Maintain mandatory agency in-service training requirements.
• Knowledge of community resources.
• Ability to work with external regulatory agencies.
• Ability to coordinate treatment among all internal and external treatment providers.
• Willing and able to promote a positive public image of the Center while interacting with the public and to incorporate the Mission Statement and Core Values of the Center in day-to-day operations.

Nice To Haves

• Bachelor’s Degree preferred.
• Eligible for $150/month ($1,800 annually) in student loan repayment, available at hire
• Earn $750 for every person you refer who is hired and remains employed for 6 months and receive an additional $500 every year as long as you both remain employed
• Bilingual wage premiums available for individuals fluent in Spanish or Burmese

Responsibilities

• Manage the CRSS and MCT staffing schedules to ensure appropriate coverage.
• Support the implementation of training as required by the agency and ensure implementation of Evidenced Based Practices.
• Review timecards, and mileage, as relevant to MCT and CRSS, for accuracy and efficient practice management.
• Perform crisis risk assessments in cases where census/volume surges or staffing gaps are present
• Completing comprehensive treatment plans to resolve crisis in cases where census/volume surges or staffing gaps are present
• Oversee integration of treatment plans to aftercare plans to reduce future crisis
• Completing thorough and professionally written Mobile Crisis and CRSS Team Evaluation documents
• Complete monthly and weekly statistics and reporting for MCT and CRSS
• Ensure initial and ongoing training and onboarding for the MCT and CRSS staff
• Provide on-call coverage on a rotating, weekly schedule
• Responsible for reviewing staff service documentation for clinical appropriateness and accuracy according to Center policy
• Monitor collaboration between MCT, CRSS, and Outpatient services by reviewing KPIs daily, weekly, monthly, quarterly, and annually
• Supervise direct reports for clinic metrics including, access to treatment and resources, care plan compliance, documentation compliance, screening tools, demographic updates, medical history, and other metrics in assigned clinics/program
• Serve as the primary team leader supporting mobile crisis team services in community settings.
• Coordinates and monitors the array of services and supports necessary for effective crisis care in collaboration with the Director of Crisis Services.
• Monitor and audits documentation accuracy, which reflects client progress based on the appropriate level of care.
• Demonstrate an understanding of client/agency needs according to programs available under the continuum of care.
• Maintain contact with primary clinical referral sources to determine needs and use of clinical programs. This information will be disseminated to the appropriate Managers/Directors to facilitate improved clinical care and community involvement.
• Perform administrative tasks such as department utilization review, including but not limited to, checking Medicaid eligibility for designated program clientele to ensure reimbursement for medically necessary services as defined by a client’s level of need, in collaboration with the crisis care teams.
• Demonstrate an understanding of the basic concepts of mental illness and the basic techniques of clinical work including functional skills, socialization skills training, communication skills training, treatment coordination, and crisis intervention/behavior management techniques for adult service lines.
• Attend continuing education seminars pertaining to mental health care, substance abuse, evidenced based practices, or other continuing education seminars pertinent to the needs of clients, as deemed necessary by senior management.
• Provide training in de-escalation and crisis intervention and stay abreast of best practices.
• Required to become a CPI trainer
• Keeps all associates informed of relevant changes and fosters an atmosphere of open communication.
• Maintain confidentiality as required by Center policy.
• Other duties and projects as assigned.

Benefits

• Multiple health plan options to fit your lifestyle
• Health premium wellness discounts
• Employer paid HSA contributions
• Mileage reimbursement
• Dental and Vision
• 403(b) retirement plan
• Employer paid life insurance and other supplemental insurance products to choose from
• Up to $10,000 in tuition assistance
• Birthdays off paid

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED