Crisis Services System of Care Director

County of Alameda•Hayward, CA

About The Position

Under administrative direction, plans, organizes, oversees and manages crisis mental health services across systems of care in Alameda County Behavioral Health. This role coordinates and evaluates crisis mental health service systems to ensure compliance with legislative mandates and minimum standards, as well as State and Federal rules and regulations regarding clients experiencing a mental health and/or substance-related crisis. The Director serves as the department leader for crisis behavioral health services. This single position classification is located in the Alameda County Behavioral Health (ACBH) division of the Health Care Services Agency and reports to the Medical Director, Behavioral Health. The employee will be responsible for managing a division through subordinate staff that will focus on overseeing services related to crisis, post-crisis, and acute mental health systems within Alameda County. Services can include, but are not limited to, mobile crisis response, crisis stabilization, crisis residential treatment, evaluation, and other behavioral health support in designated emergency departments. This classification is distinguished from the next lower classification of Assistant Director, Crisis Services System of Care by having overall responsibilities for organizational, policy development, and administrative responsibilities for all crisis, post-crisis, and acute services across the department. This classification is further distinguished from the next higher classification of Medical Director, Behavioral Health, in that the latter classification administratively directs a range of County-operated and community-based organization services across the entire department.

Requirements

Possession of a master's degree in Public Health, Public Policy, Public Administration, Social Work, Nursing, Psychology, Marriage and Family Therapy, or a closely related field.
The equivalent of seven (7) years of full-time, post-graduate professional management and supervisory experience in directing a large public or private healthcare program or organization, which must have included progressive responsibility in planning, organizing, and providing leadership in the areas of program operations, management, and evaluation.
At least two (2) years of this experience must be in a crisis services setting serving in a clinical role.
Possession of a current, valid clinical license from the applicable licensing authority in the State of California.
Possession of a valid California Motor Vehicle Operator's license.
Strong knowledge of behavioral health regulations, crisis response laws, budgeting, contracting, program evaluation, and integrated care models.
Proficiency with electronic health records, data systems, and standard office technologies.
Ability to communicate effectively both orally and in writing.
Ability to effectively analyze and evaluate complex financial, budgeting, contracting and administrative problems and implement effective solutions.
Ability to demonstrate quality leadership and sound decision making.
Ability to plan, prioritize and organize.
Ability to manage a complex service system with multiple programs, providers, and partners.
Ability to provide effective leadership in a variety of settings with diverse parties.
Ability to develop, analyze, and monitor budget.
Ability to interpret and apply provisions of Federal, State and local legislation, rules and regulations pertinent to the administration of forensic services.
Ability to analyze and interpret data and utilize data in decision-making.
Ability to analytically problem-solve.
Ability to demonstrate interpersonal sensitivity.
Ability to demonstrate the principles of wellness and recovery and cultural responsiveness.
Ability to demonstrate flexibility.
Ability to manage multiple and changing priorities.
Ability to establish and maintain cooperative work and contractual relationships with county departments, and other agencies, community-based organizations, private providers and organizations, and the community.
Ability to work independently, collaboratively with multidisciplinary teams, community resources, and organizations.

Nice To Haves

Experience in operating crisis programs, mobile crisis services, emergency service response, and interagency crisis intervention/ critical incident response.
Skilled in analyzing data, solving complex administrative and financial issues, and making sound, informed decisions.
An effective communicator and leader with the ability to manage multifaceted service systems, diverse teams, and multiple priorities.
Interpreting and applying federal, state, and local regulations; develop and monitor budgets; and oversee program performance.
Culturally responsive, collaborative, and capable of building partnerships across departments, agencies, and community organizations.
Demonstrate flexibility, interpersonal sensitivity, and a strong commitment to wellness and recovery principles.

Responsibilities

Plans, organizes, oversees and manages crisis mental health services across systems of care in Alameda County Behavioral Health.
Coordinates and evaluates crisis mental health service systems to ensure compliance with legislative mandates and minimum standards, as well as State and Federal rules and regulations regarding clients experiencing a mental health and/or substance-related crisis.
Serves as the department leader for crisis behavioral health services.
Manages a division through subordinate staff that will focus on overseeing services related to crisis, post-crisis, and acute mental health systems within Alameda County.
Oversees services related to crisis, post-crisis, and acute mental health systems within Alameda County, including mobile crisis response, crisis stabilization, crisis residential treatment, evaluation, and other behavioral health support in designated emergency departments.
Has overall responsibilities for organizational, policy development, and administrative responsibilities for all crisis, post-crisis, and acute services across the department.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Credit Union