Assistant Director of Conference and Event Services

LASELL UNIVERSITY•Newton, MA

3d•$60,000 - $70,000•Hybrid

About The Position

The Associate Director of Conference and Event Services supports the planning, coordination, and execution of campus events, conferences, and external rentals. This role contributes to delivering high-quality event experiences while ensuring alignment with institutional standards and operational priorities. The Associate Director works closely with internal and external campus partners and clients to facilitate successful events and provides day-to-day oversight of event operations. In addition, this position supports the Executive Director in aspects of university property management related to conference housing, leased properties, and university-managed spaces, as well as select operational coordination for campus services, ensuring efficiency, strong customer service, and adherence to university policies.

Requirements

Bachelor’s degree in Hospitality, Business Administration, or related field.
Minimum 2–4 years of progressive experience in event or conference services, property management, housing operations, logistics operations, or a related field, preferably in a higher education setting.
Strong organizational skills and attention to detail.
Excellent communication and negotiation skills.
Proficiency in Microsoft Office Suite and spreadsheet applications (e.g., Excel or Google Sheets)

Nice To Haves

Experience with event management software (e.g., EMS, 25Live).
Experience supporting residential or housing operations, logistics, or distribution services.

Responsibilities

Coordinate logistics and execution for a wide range of campus events, including academic programs, summer conferences, and external rentals.
Support the planning and implementation of signature institutional events such as commencement, Board of Trustee meetings, and VIP visits.
Prepare event details, timelines, and operational plans to ensure smooth execution.
Manage event scheduling and space reservations using the university’s event management system (e.g., EMS) and overseeing the planning, logistics, and execution of campus events, including summer camps, academic conferences, and external rentals.
Assist in managing client and tenant communications, including move-in/move-out coordination and general inquiries.
Ensure events are conducted in compliance with university policies, safety protocols, and applicable regulations.
Assist with developing event pricing estimates and confirm final event billing details.
Coordinate contract documentation, insurance requirements, and vendor logistics in collaboration with leadership.
Support client invoicing and payment collection processes with business office staff.
Support lease and housing-related processes, including documentation, occupancy tracking, and communication with tenants or program participants.
Coordinate with Facilities, Housekeeping, and key stakeholders to address maintenance needs.
Provide guidance and day-to-day direction to event organizers and student employees.
Support a collaborative, service-oriented team environment.
Serve as a primary point of contact for internal departments and external clients.
Collaborate with Facilities, Housekeeping, Dining Services, Campus Police, IT, and other key stakeholder departments to support event, housing and meeting needs.
Address client and tenant inquiries and resolve operational issues to maintain a high level of service.
Maintain accurate event and housing data within the event management system (EMS) and related tracking tools.
Generate reports related to space utilization, occupancy, event activity, and client growth, retention, and satisfaction.
Identify opportunities for process improvements across events, housing, and operations to enhance efficiency and service delivery.