DMV - Assistant Director of Compliance and Support Operations
About The Position
The Assistant Director of Compliance and Support Operations will provide administrative, operational, and programmatic support for Driver Services. This position will coordinate compliance activities, support operations, modernization initiatives, and cross-functional projects that support the statewide delivery of driver credentialing services. The selected candidate will serve as a program and operational advisor to Driver Services leadership by assisting with the coordination of organizational objectives, operational initiatives, performance management activities, and process improvement efforts across assigned program areas. This position will include analyzing operational performance indicators, evaluating workflow effectiveness, identifying operational challenges, and developing recommendations to support organizational planning, operational readiness, regulatory compliance, as well as service delivery improvements. The selected candidate will provide administrative oversight and coordination for the Driver Services Special Operations Unit, CDL Compliance Unit, and Driver License Help Desk operations to include modernization activities, systems integration, credential-issuance workflows, identity-verification processes, CDL compliance activities, and customer support functions. The position collaborates with Driver Services leadership, Information Technology partners, the Deputy Commissioner of Modernization, and other stakeholders to support implementation planning, testing coordination, process documentation, operational readiness activities, and customer support operations associated with statewide initiatives. The Assistant Director of Compliance and Support Operations will be required to maintain compliance with applicable federal and state regulatory requirements governing driver credentialing programs, including standards associated with AAMVA, REAL ID, SAVE, FMCSA, and CDLIS. This position will also be responsible for assisting with operational reviews, monitoring process effectiveness, supporting policy and procedural consistency, and contributing to modernization efforts designed to improve operational efficiency, system integrity, customer support, and customer service delivery.
Requirements
- Bachelor's degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment; or an equivalent combination of training and experience.
- Experience with modernization initiatives.
- Experience with strong workflow analysis.
- Experience with implementation support.
- Experience with user acceptance testing (UAT).
- Experience with Microsoft Office.
Nice To Haves
- Working experience with planning, assigning, and supervising the work of others.
- Demonstrated ability coordinating program activities, operational initiatives, and multi-unit workflows to include professional, technical, and administrative staff.
- Working experience in initiating and implementing administrative programs and procedures and to evaluate their effectiveness.
- Demonstrated ability to communicate both verbally and written, with agency personnel, internal and external stakeholders, as well as senior leadership.
- Working experience with collecting, analyzing, and presenting data to program stakeholders.
Responsibilities
- Provide administrative, operational, and programmatic support for Driver Services.
- Coordinate compliance activities, support operations, modernization initiatives, and cross-functional projects.
- Serve as a program and operational advisor to Driver Services leadership.
- Coordinate organizational objectives, operational initiatives, performance management activities, and process improvement efforts.
- Analyze operational performance indicators, evaluate workflow effectiveness, and identify operational challenges.
- Develop recommendations to support organizational planning, operational readiness, regulatory compliance, and service delivery improvements.
- Provide administrative oversight and coordination for the Driver Services Special Operations Unit, CDL Compliance Unit, and Driver License Help Desk operations.
- Oversee modernization activities, systems integration, credential-issuance workflows, identity-verification processes, CDL compliance activities, and customer support functions.
- Collaborate with Driver Services leadership, Information Technology partners, the Deputy Commissioner of Modernization, and other stakeholders.
- Support implementation planning, testing coordination, process documentation, operational readiness activities, and customer support operations.
- Maintain compliance with applicable federal and state regulatory requirements governing driver credentialing programs.
- Assist with operational reviews, monitor process effectiveness, and support policy and procedural consistency.
- Contribute to modernization efforts designed to improve operational efficiency, system integrity, customer support, and customer service delivery.
Benefits
- Second-chance employment for individuals who were previously incarcerated or justice-involved.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
