Assistant Director of CM Operations

Answers In Genesis Group•Petersburg, KY

6d•Onsite

About The Position

The Assistant Director of Museum Operations serves as a strategic partner to the Director of Operations and a vital bridge across the leadership team, ensuring seamless daily operations of the Creation Museum. Operating alongside both the Director and department managers, this role functions as a trusted resource, tactical integrator and collaborative sounding board. The Assistant Director champions a God-honoring culture, working together with managers to help them navigate operational challenges, eliminate system friction, and realize their full professional and spiritual potential. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Requirements

Must agree with and be able to sign our Statement of Faith
Maintains a personal relationship with Jesus Christ
Regularly attends a local Bible-believing church
Passionate about delivering exceptional guest experiences
Ability to develop relationships that produce results
Strong prioritization and planning skills
Good problem-solving skills and decision-making ability
Excellent organizational skills and attention to detail
Able to react quickly to changing priorities
Leads by example, resolves conflict and fosters teamwork
Pursues opportunities for personal and collective growth
Minimum 3-year operational leadership experience, preferably within large-scale hospitality environment

Nice To Haves

Bachelor’s degree in business, management, or related field preferred

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture environment in all work done.
Approach all tasks with a second mile mindset.
Prioritize personal integrity in all interactions and assignments.
Oversee and promote the spiritual, personal, and professional development of all team members being led.
Lead with passion, courage, trustworthiness and humility.
Actively develop and maintain a work environment that enhances the professional and spiritual growth of all team members.
Assist to cultivate a high-trust environment characterized by cross-departmental collaboration and staff appreciation.
Facilitate effective communication, ensuring managers and staff have the information and context they need, and the Director has accurate operational feedback from the team.
Work alongside department managers to continuously evaluate daily systems, tools, and workflows, helping them to identify friction points and enact improvements.
Assist managers in researching process gaps and departmental needs, acting as a collaborative partner to formulate and present high return on investment recommendations to the Director of Operations.
Conduct regular operational walk-throughs and calibrations to ensure compliance with SOPs and service standards.
Proactively identify physical touchpoints needs (signage, guest flow, facility conditions) and coordinate with the appropriate teams to maintain a seamless guest environment.
Collaborate with managers to review personnel allocation and material logistics, helping them balance exceptional customer service with efficient team and resource management.
Assist in the development and monthly evaluation of departmental revenue and expense budgets.
And all other duties and responsibilities assigned by management.