Assistant Director of Business Analysis

The Salvation Army USA Central Territory • Hoffman Estates, IL

10d • $97,705 - $122,131 • Onsite

About The Position

The Salvation Army Central Territory is seeking an Assistant Director of Business Analysis to play a key role in shaping systems, processes, and data that support their mission. This leadership position involves collaborating across departments, guiding technology initiatives, improving user experiences, and driving informed decision-making. The role serves as the strategic deputy and second-in-command for Business Analysis, acting as the primary technology selection, implementation, and support arm for the Enterprise Strategy and Systems team. It proactively leads collaborative efforts to assess stakeholder needs and translate them into functional technology requirements, ensuring all technology initiatives prioritize User Experience (UX) and holistic customer service. The position defines business requirements for system integrations, ensuring seamless data flow into a centralized infrastructure to facilitate strategic, data-driven decision-making and successful system adoption.

Requirements

• Bachelor’s degree in business related field, computer information systems or any combination of education, professional certification and experience that provide the necessary skills and abilities to perform the job requirements.
• Five or more years of requirements analysis and experience leading large-scale system selection, implementation and integration projects.
• Three or more years of progressive project management experience.
• Three or more years of management or team leadership experience.
• Proven experience working with complex technology stacks and non-profit information systems.
• Ability to speak, write, and understand English in a manner sufficient for effective communication with leadership and field personnel.
• Strong ability to design, implement, maintain, and monitor business processes and rules.
• Strong ability and experience in system analysis, requirements documentation, and the creation of technical specifications.
• Ability to clearly articulate and present complex technical concepts both verbally and in writing.
• Comprehensive knowledge of business analysis and project management strategies.
• Ability to translate organizational strategic goals and desired outcomes into technical documentation.
• Self-starter and manager of work progress and outcomes, while proactively managing challenges that arise.
• High proficiency in Word, Excel, PowerPoint, and project management applications.
• Team player with a customer service and user experience mindset.

Nice To Haves

• Project Management Professional (PMP) or Disciplined Agile Scrum Master (DASM) preferred.

Responsibilities

• Partner with the Director of Business Analysis to execute the vision for the Business Analysis Team, supporting standard operating procedures and service agreements.
• Proactively lead collaborative efforts across business groups, functional teams, and multiple levels to ensure technology initiatives meet diverse stakeholder needs.
• Champion the integration of the Enterprise Strategy and Systems Team throughout the organization, establishing relationships with Territorial and Divisional leadership teams.
• Act as the lead for the Business Analysis team in the Director’s absence, providing high-level decision-making and project continuity.
• Partner with Business Analysis teammates to ensure strategic alignment and functional incorporation of process design, project management, training, change management, and systems administration into every project.
• Lead broader initiatives with a holistic approach to customer service, ensuring team members are aligned in their support of system end-users.
• Foster an environment where team members collaborate effectively as the "implementation arm" of Enterprise Strategy & Systems, first assessing stakeholder needs and then ensuring those considerations are met as systems are configured.
• Perform rigorous requirements gathering and clarify business needs for integrations between the Data Warehouse (Snowflake) and other business technologies.
• Collaborate closely with the Business Intelligence team to ensure business requirements are accurately translated into technical architecture.
• Coordinate with the Business Intelligence team to provide data extraction and analysis required for complex grant reporting.
• Assist the Business Intelligence team in creating technical specification documents to be delivered to development teams based on collected requirements.
• Assist in the functional mapping and validation efforts for data migration projects, ensuring that legacy data is accurately categorized and transformed.
• Prioritize User Experience (UX) in all implementation and integration designs, ensuring stakeholder considerations are met during system configuration.
• Serve in a champion and training capacity to prepare users for system adoption, bridging the gap between technical configuration and functional use.
• Create visual representations (flowcharts, diagrams) of business processes to enhance workflow clarity.
• Evaluate, improve, and standardize business processes and coach users to ensure adherence to established protocols.
• Work across department lines with Community Relations and Development, IT, HR, Risk Management, Personnel, Program, Finance, and Compliance to garner alignment on system usage, adoption, and data integrity.
• Interpret The Salvation Army minutes and policies at the Corps, Divisional, Territorial, and National levels, as they relate to functional system requirements.
• Directly manages the Training and Data Support Specialist, with future additional managerial responsibilities possible as team needs evolve.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits
• Generous paid time off including vacation, holidays, sick, and personal days
• Retirement benefits including a 403(b) plan with employer contributions for eligible employees
• Opportunities for professional growth, learning, and career development
• A supportive culture that encourages work-life balance
• Competitive compensation within the nonprofit sector

What This Job Offers

• Job Type: Full-time
• Career Level: Manager