Banquets- Assistant Director

Shopping Center Management d b a Turnberry Associates•Nashville, TN

3d•Onsite

About The Position

The Assistant Director of Banquets will provide administrative, technical, and analytical support to the Director of Banquets. The Assistant Director of Banquets contributes to the planning, organization, and training necessary to achieve department objectives in costs, employee retention and satisfaction, communication and awareness, guest service, meeting planner satisfaction, food quality and compliance. The Assistant Director of Banquets acts as the Director of Banquets in their absence.

Requirements

Minimum of five (5) years’ experience in luxury hotel Food & Beverage management experience or hotel event management
Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Strong customer service experience, interpersonal, and communication skills are required
Strong analytical, decision-making and problem- solving skills
Ability to multi-task and work in a fast-paced, dynamic environment
Ability to be flexible, adaptable and responsive to change
Proficient in Microsoft Word, Excel, etc.
Must have working knowledge of point of sale systems

Nice To Haves

Five (5) or more years of banquet management experience preferred
Strong familiarization with food and beverage financial systems and cost controls
Bachelor’s Degree in Hospitality Management preferred

Responsibilities

Assist the Director of Banquets with selection, training, leading, motivating, and coaching all Internal Guests within the Banquet Department to ensure that established cultural and core standards are met
Assist the Director of Banquets with labor controls and managing operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and control
Work closely with the Director of Banquets to see proper execution of all banquet functions
Responsible for directing banquet managers, captains, servers, and a set-up department in the day-to-day operations of a banquet department
Responsible for preparing assignments, supervising service and setup staff, ensuring the function is set correctly, training and retraining banquet staff
Assign work and monitor the performance of scheduled banquet staff
Manage Payroll for the Banquet department
Supervise the set-up of function rooms to include placement of linens, silver, china, and glassware
Visually inspect all scheduled function area/ rooms, table set ups, bar set ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, proper layout and correct inventory
Supervise clean-up of function room and proper breakdown and storage of equipment.
Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to a hotel standards
Work closely with kitchen staff to communicate speed of service, client numbers and special requests
Responsible for timeliness/efficient service of all meetings/ social events which meet or exceed company standards
Prepare reports, detailing the function and comments from meeting planner(s)
Greet guests upon arrival; introduce him/herself to a meeting/convention planner as the primary contact while group is in house
Respond to guest requests/ concerns in a prompt and professional manner
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Attend operations meetings (i.e. P&L, GSS, Resume) in absence of Director of Banquets
Conduct pre-shift meetings
Maintain compliance with all health and safety regulations at all times
Investigate and resolve customer complaints regarding food quality, service, or accommodations
Perform additional duties and projects as assigned