DIRECTOR OF BANQUETS

Compass Group•Austin, TX

4d•$78,000 - $80,000•Onsite

About The Position

The Director of Banquets will be responsible for leading the daily operation of the front of house food & beverage operation, taking ownership of scheduling associates, ordering and maintaining inventory of beverage as well as continuously innovating offerings. What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Requirements

Fluent in English language skills, proficiency in Spanish is a plus
Willing to lead by example, maintain warm & friendly attitude toward internal and external guests,
Service-oriented team player
Computer Literacy including knowledge of Micros & Opera Systems
Strong organizational skills
Strong verbal & written communication skills
Knowledge of hotel food & beverage operation, specifically in banquets
Knowledge of beverage trends and innovative bartending
Must be able to stand for extended periods of time.
Must be able to read, write, and speak in English.
Must have basic knowledge of Microsoft Office and other computer functions
Expected to maintain proper professional business attire appearance.
Expected to be cleanly groomed and maintain proper hygiene, per employee handbook requirements.

Nice To Haves

A minimum of 3 years’ experience as a banquet manager or similar job role preferred
Associate/Bachelor’s degree preferred.

Responsibilities

Coordinate and organize staff and maintain standards of service.
Act as the client liaison as well as communicate with other internal departments to deliver quality service
Ensure that all meeting rooms are set up correctly based on set up sheets
Assign pre/post event duties before every event through information gathered from Salesforce system
Attend pre-conference meetings with Conference Services staff to ensure attention to all event details
Maintain cleanliness and compliance with Department of Health and Human Services regulations
Design sequence of service based on group needs and ensure proper scheduling of staff to execute
Ensure frequent and consistent communication with client contacts throughout event
Control payroll and maintain all necessary records for compliance
Coordinate and execute event operation with service staff, ensure appropriate setup of conference rooms
Maintain highest levels of quality performance by servers, consistent reinforcement and training to promote guest satisfaction
Ensure proper accounting of beverage consumption throughout events based on group needs, as well as accuracy of banquet checks alongside Conference Services team.
Attend all department leadership meetings as well as daily morning meetings with management staff
Host daily shift meetings with banquet service staff to ensure proper handling of group details
Serve as Allergy Expert and contact person to ensure accommodations for all guests with specific dietary needs and requests
Act as liaison between culinary operation, front of house service operation, client, and Conference Services department for smooth flow of every event
Maintain and influence yearly departmental budget, prepare and promote adjustments based on business needs. Conduct frequent training to ensure staff follow Platinum Service standards
Perform other duties as required by General Manager and Client