Assistant Director of Advising Technology

UVA Health

7d • Hybrid

About The Position

The Georges Student Center seeks to hire an Assistant Director of Advising Technology, a role designed to support students through technology. This position is crucial to the University's ongoing implementation of Stellic, an advising support platform launched in 2023 to enhance the student advising experience. As part of a cross-unit team, the Assistant Director will collaborate closely to support the adoption, effective use, and implementation of additional functionalities for Stellic across the University. The role will specifically focus on areas of the system related to advisors’ interactions with students, the policies governing information flow within the system, onboarding and supporting advisors, and assessing the system’s use and effectiveness. This work demands a high level of collaboration, proactive communication, forward thinking, and meticulous attention to detail. The broader team includes staff from Information Technology Systems (ITS) and the Office of the University Registrar (UREG), requiring frequent collaboration with colleagues in schools, Student Affairs, and the vendor. The Assistant Director will work closely with teams in schools and central units to understand their unique operational practices and determine how Stellic’s tools can best support their needs. A primary responsibility will be the maintenance and development of effective training materials. While communication with collaborators and stakeholders is a significant component, the role also requires the ability to operate independently on tasks demanding precision and careful attention to detail.

Requirements

• Education: Bachelor's degree
• Experience: 2+ years of relevant professional experience, to include experience with instructional design, teaching, or training program development, and experience developing digital training or teaching materials

Nice To Haves

• Education: Master’s degree
• Experience: Four years of relevant experience
• High level of comfort learning new technology and empowering others to use it
• Experience with public speaking, especially to deliver training in person and/or online (ie, via Zoom), as well as strong meeting and committee facilitation skills
• Ability to communicate clearly both orally and in writing
• Must be able to work independently to set and meet deadlines
• Ability to serve in both leadership and support roles effectively
• Ability to map processes and analyze implications of changes
• Organized, precise, and attentive to details
• Excellent notetaking and documentation skills
• Be adaptable to changing needs and practices
• Experience with project management or system implementation
• Previous experience working closely with systems like complex databases, digital communications platforms, or CMS
• Experience working in higher education
• Knowledge of advising practices
• Experience with customer support
• Knowledge of assessment design

Responsibilities

• Partner with advisors, departments, and students to evaluate current practices, identify friction points, and pursue system-enabled process improvements to enhance user experience and efficiency
• Collaborate and proactively communicate with partners in ITS, UREG, Student Affairs, and schools to align troubleshooting, updates, user-facing communications, and needed improvements
• Develop and maintain comprehensive training programs, job aids, and support documentation that empower users to navigate the system confidently and independently
• Provide project management support, assisting with project planning, status updates, risk and issue management, problem resolution, and project scheduling
• Communicate frequently with the vendor about identified needs, opportunities, and forthcoming updates
• Deliver responsive, professional support through timely resolution of tickets and proactive user communication
• Present system updates, best practices, and process improvements to advisors, faculty, administrators, and student audiences, strengthening institutional understanding and adoption of advising technologies
• Analyze and implement in the system any needed changes related to policy or procedure with relevant colleagues
• Serve on governance committees and working groups focused on advising technology and student success initiatives, contributing expertise to institutional decision-making and long‑term planning
• Produce reports and contribute to relevant assessment efforts
• Maintain and update the Stellic@Virginia website to ensure accurate, accessible, and user-centered information for the university community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees