Assistant Director of Administration - Towson University

Capstone on Campus Management LLC•Towson, MD

3d•$60,000 - $70,000•Onsite

About The Position

Under the direct supervision of the Area Manager, the Assistant Director of Administration is responsible for overseeing accounts payable, budget management, key management, human resources matters, and coordinating facility management. Projecting a customer-focused, professional image in interactions with all internal and external customers is essential. Maintaining a customer-focused and professional image through in-person, electronic, and telephone communication with all internal and external customers is essential. Position is 100% in-office Monday-Friday during posted office hours.

Requirements

Bachelor’s degree required.
3-4 years of experience in on-campus student housing operations, including business operations such as accounts payable, human resources, vendor management, budget management, and business reports.
Proven ability to manage confidential and sensitive matters with discretion and sound judgment.
Strong customer service skills with the ability to resolve issues and escalate concerns appropriately.
Demonstrated organizational, time management, and prioritization skills in a fast-paced environment.
Excellent interpersonal and communication skills (oral and written).
Strong computer proficiency, including Word, Excel, Outlooking and other software systems.
Knowledge or ability to learn student housing software systems.
Knowledge and understanding of organization structure, workflow, and operating procedures.
Knowledge of administrative and clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology.
Ability to operate standard office equipment, including computers, copier and printer.
Be able to participate in an after-hours on-call duty rotation and respond to the campus within 30 minutes.
Ability to work 100% in-office Monday-Friday during posted office hours.

Nice To Haves

Master's degree preferred.

Responsibilities

Complete payments of all accounts payable invoices received. Liaise with the Facilities Director as needed to track expenses
Complete the input and payment of accounts payable items prior to approval by the Area Manager
Keep accurate and organized records of all accounts payable invoices.
Create end-of-year accounts payable reporting as needed for site owners, stakeholders, and supervisors.
Serve as a main point of contact for campus partners and site vendors with questions regarding accounts payable/receivable.
Conduct regular monthly audits of vendor accounts to ensure accuracy for invoice payment completion in a timely manner.
Maintain correspondence with all vendors as it relates to invoicing or accounts payable items to ensure all COCM accounts remain in good standing and not attain delinquent status for lack of payment.
Monitor all charge card transactions to ensure proper processing of all transactions. Complete all new vendor setup forms and W-9s when necessary. Also, work with the Area Manager and Facilities Director to track all site expenses and review them during quarterly budget variance meetings and monthly audits.
Assist with creating and managing operational and capital budgets.
Complete all research required for the creation of the annual budget writing process.
Submit regular reports to the Area Manager, such as weekly updates, monthly purchasing card resolution, and others as needed.
Provide oversight and assistance for administrative functions, including card access, key systems, and security camera systems.
Complete all property furniture inventory and access control reports annually to be sent to ownership.
Assist the Area Manager with coordinating human resource-related functions for the overall site. Ensure all new hires have completed background, motor vehicle, and drug screenings, and the I-9 process.
Assist the Facilities Director and the Leasing Assistant Directors in all aspects of the move-in, move-out, turn, and Summer Conferences processes as needed.
Assist Licensing office staff with emails, answering phone calls, website updates, etc., during high-volume timeframes.
Participate in 24-hour management team emergency response rotation. Respond to emergency calls by assessing the situation and determining the best course of action, which may require on-site response on nights, weekends, and some holidays.
Assist the licensing team with weekly bank deposits.
Maintain filing system and keep confidential information as needed.
Maintain an accurate key inventory.
Track all lockouts and process charges for all lock changes and lost keys.
Participate in cross-training to understand multiple properties at the site to fill in as needed.
Other duties as assigned or created.