Assistant Director of Accounts

Unified Logistix Group•Deerfield Beach, FL

12d•$55,000•Onsite

About The Position

We are seeking an Assistant Director of Accounts to take ownership of customer accounts and partner performance across multiple markets. This role is responsible for ensuring SOP compliance, service execution, and continuous improvement across all assigned hubs and partners. You will act as a key liaison between ULG, our partners, and our clients—driving accountability, resolving operational challenges in real time, and ensuring a high-quality customer experience.

Requirements

Minimum 3+ years of experience in logistics, final-mile delivery, account management, or operations leadership
Proven success managing multi-location accounts or partner networks (references required)
Strong understanding of white-glove delivery, last-mile operations, and warehouse flow
Ability to analyze data, identify trends, and drive corrective actions
Experience managing KPIs, scorecards, and client-facing performance metrics
Exceptional problem-solving skills with the ability to act quickly in high-pressure situations
Strong communication and relationship-building skills
Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously

Nice To Haves

A hands-on operator who takes ownership of results
A relationship-driven leader who can manage partners while holding them accountable
Someone who thrives in a fast-paced, high-pressure logistics environment
A solutions-oriented thinker who can anticipate issues before they escalate

Responsibilities

Oversee day-to-day performance of all assigned accounts and hubs
Ensure strict adherence to ULG SOPs, client-specific requirements, and service standards
Build and maintain strong relationships with delivery partners, warehouse teams, and clients
Proactively identify and resolve operational issues (delivery exceptions, damages, delays, capacity constraints)
Review and analyze account performance reports, scorecards, and KPIs
Monitor POD compliance (photos, signatures, documentation accuracy)
Manage and improve customer satisfaction survey results
Train partners and teams on process improvements, SOP updates, and service expectations
Support onboarding of new partners and ongoing partner development
Coordinate closely with internal teams (dispatch, billing, claims, and operations leadership)