Assistant Director, Loans

Arizona State University•AZ_Remote, AZ

6d•Onsite

About The Position

Under general direction, the Assistant Director, Loans provides administrative and operational leadership for Federal Direct Loan administration and related Title IV financial aid processes. Supports the planning, coordination, and oversight of loan processing operations, including origination, disbursement, reconciliation, adjustments, compliance monitoring, policy and procedure development, staff supervision, and system/process improvements. Serves as a resource to department leadership, staff, and campus partners to help ensure accurate, timely, compliant, and student-centered financial aid service.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Evidence of effective communication skills.

Nice To Haves

Three or more years of progressively responsible experience administering Federal Direct Loans, including origination, disbursement, adjustments, cancellations, and reconciliation.
Demonstrated experience administering federal Title IV financial aid programs, with particular emphasis on the Federal Direct Loan Program.
Experience interpreting and applying federal financial aid regulations, institutional policies, and procedural requirements.
Experience reviewing and resolving complex student financial aid eligibility and loan-processing issues.
Demonstrated experience working with financial aid systems, student information systems, and federal student aid systems.
Demonstrated organizational, analytical, problem-solving, and effective communication skills.
Comprehensive knowledge of Title IV regulations and Federal Direct Loan eligibility requirements, including annual and aggregate loan limits, loan periods, cost of attendance, enrollment requirements, overawards, and resolution of conflicting information.
Working knowledge of U.S. Department of Education systems, including Common Origination and Disbursement (COD), NSLDS, and FAFSA Partner Portal (FPP).
Experience monitoring loan-processing operations to ensure accurate and timely origination and disbursement.
Demonstrated ability to interpret new or revised federal regulations and translate regulatory requirements into operational policies, procedures, system requirements, and staff training.
Experience developing, reviewing, and maintaining policies and procedures related to federal student loan administration.
Experience identifying compliance risks, processing errors, over awards, overpayments, and implementing appropriate corrective action.
Experience conducting quality-control reviews and maintaining accurate, complete, and auditable financial aid records.
Experience collaborating with financial aid systems, compliance, student accounts/business services, enrollment services, and other institutional partners to resolve complex loan and student eligibility issues.
Experience with financial aid system testing, implementation, upgrades, and process improvements.
Demonstrated experience supervising, training, developing, and evaluating professional staff.
Ability to manage multiple operational priorities and processing deadlines in a high-volume financial aid environment.
Demonstrated commitment to student-centered service while maintaining institutional and regulatory compliance.

Responsibilities

Assists in the management of the department and serves as a resource for the Director regarding requirements and trends in department.
Supervises, trains, and evaluates assigned staff.
Monitors work in progress and upon completion. Implements corrective action as required.
Oversees and participates in planning, developing, and administering department budget.
Prepares or coordinates preparation of financial and administrative reports; analyzes and interprets statistics, financial data, and management planning data for predicting resource needs and developing long range plans.
Conducts and assists with the development of long- and short-range goals.
Develops objectives, and activities based on department goals.
Develops, maintains, and implements department policies and procedures.
Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
Represents the college/department and serves on various department and university committees.
Acts as liaison with the community, students, faculty, and staff in facilitating university programs.
Develops, implements, and evaluates department programs.
Assists in the design, development, and coordination of projects.
Resolves problems and issues affecting the department and recommends measures to improve the effectiveness and efficiency of the department.
May act in place of the Director in that person's absence.