Pension Loans Representative

City of New York•New York City, NY

2d•Onsite

About The Position

The Pension Loans unit is responsible for processing all loan applications and adjustments. Under the direction of the Director and Deputy Director of Pension Loans, this candidate will be responsible for performing the duties and responsibilities described below, but not limited to, the following: - Provide members with Comprehensive Officer Pension System (COPS) generated loan statements detailing available loan amounts and repayment schedules; - Process loan payments and arrears payments, when applicable, utilizing the appropriate computer databases and systems; - Calculate and verify outstanding loan balances and related loan information; - Enter and maintain daily pension and deferred compensation loan applications in the appropriate database; - Respond promptly, accurately, and courteously to written and telephone inquiries, referring matters to the appropriate parties and following up as necessary; - Respond to in-person inquiries in a professional, accurate, and courteous manner, providing appropriate assistance or referring members to the relevant agency personnel with all pertinent information; - Maintain accurate and timely records related to loan applications, payments, adjustments, and member inquiries; - Assist with special projects and other duties as assigned by the Unit Supervisors.

Requirements

A baccalaureate degree from an accredited college or university; or
An associate degree or 60 semester credits from an accredited college or university and one year of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in "2" above; or
A satisfactory combination of education and experience.
Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above.
College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 60 semester credits for each year of the experience described in "2" above.
All candidates must possess a four-year high school diploma or its educational equivalent.
To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Responsibilities

Provide members with Comprehensive Officer Pension System (COPS) generated loan statements detailing available loan amounts and repayment schedules
Process loan payments and arrears payments, when applicable, utilizing the appropriate computer databases and systems
Calculate and verify outstanding loan balances and related loan information
Enter and maintain daily pension and deferred compensation loan applications in the appropriate database
Respond promptly, accurately, and courteously to written and telephone inquiries, referring matters to the appropriate parties and following up as necessary
Respond to in-person inquiries in a professional, accurate, and courteous manner, providing appropriate assistance or referring members to the relevant agency personnel with all pertinent information
Maintain accurate and timely records related to loan applications, payments, adjustments, and member inquiries
Assist with special projects and other duties as assigned by the Unit Supervisors