Assistant Director, International Services

University of Miami•Coral Gables, FL

10d•Onsite

About The Position

The Assistant Director, International Student and Scholar Services is responsible for ensuring compliance with federal regulations and reporting requirements and advising international students on maintaining nonimmigrant visa status as well as a variety of other matters. Additionally, the Assistant Director provides services and programs that support international students' adjustment to the University, promote their retention and success, and foster a welcoming and inclusive environment. The Assistant Director serves as a Designated School Official (DSO) for the F-1 visa student program and Alternate Responsible Officer (ARO) for J-1 visa students. The position reports directly to the Associate Director, International Student and Scholar Services.

Requirements

Knowledge of student services processes and procedures and customer service best practices are required.
Ability to think strategically and analytically and work collaboratively with others.
Customer service focused with the ability to build working relationships internally, at UM and externally with various stakeholders.
General knowledge of Department of Homeland Security and Department of State regulations affecting international students.
Current working knowledge of immigration federal laws and regulations, as well as knowledge of SEVIS reporting requirements.
Knowledge of Family Educational Rights and Privacy Act (FERPA) policies and procedures.
Effective project management and time management skills.
Ability to organize, prioritize and manage projects from inception to completion with strong attention to detail.
Strong knowledge of Microsoft Excel, Word and PowerPoint applications, including database management systems, reporting tools, and web-based applications.
Familiarity with ISSM, a web-based case management system, which allows schools to electronically interface with SEVIS.
Effective verbal, written, and interpersonal communication skills.
Bachelor’s degree in Higher Education, International Affairs, Counseling or related field required.
Two years of work-related experience.

Nice To Haves

Master’s degree preferred.
Any appropriate combination of relevant education and/or work experience may be considered.
Experience as a Designated School Official (DSO) advising F-1 international students on immigration matters preferred.

Responsibilities

Provide immigration advising and document processing for international students, including work authorization approval related to internships and post-completion employment.
Provide guidance on federal immigration regulations and assistance in resolving complex problems concerning immigration status and compliance.
Review, analyze and remain up-to-date on federal regulations and procedures affecting international students.
Research, recommend, and implement appropriate policies and procedures, which support international students in maintaining their immigration and academic status.
Provide pre-arrival information, orientation, and retention services for international students.
Assist with the development and implementation of workshops and other education programs for international students.
Provide students assistance with personal problems, adjustment problems, and coping with crises, and serve as an advocate.
Serve as a liaison between sponsoring embassies, government, and agencies.
Process emergency loan and grants for international students.
Collaborate with the Council of International Students and Organizations (COISO) Advisors and student service departments to help provide special services to the international community and promote meaningful cultural enrichment opportunities.
Assist with development of professional written materials and website content designed to inform international students.
Prepare statistical data and information on international students for multiple uses throughout the University and externally, including analysis and research.
Participate in professional development opportunities.
Other duties as assigned by the Associate Director of International Student & Scholar Services.

Benefits

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.
With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully.
United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
The University of Miami is an Equal Opportunity Employer.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
The mission of the University of Miami is to transform lives through education, research, innovation, and service.
A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.
Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.