International Affairs & Professional Services Assistant

Cornell University•Ithaca, NY

7d•Hybrid

About The Position

The College of Veterinary Medicine at Cornell University is seeking a highly organized, proactive professional to support the administration of international affairs, professional programs, and clinical training initiatives. This role is ideal for someone who enjoys coordinating complex programs, collaborating with diverse stakeholders, and ensuring a high level of service in a dynamic academic environment. Working with broad daily supervision and considerable independence, you will play a key role in supporting professional and clinical training programs, including clinical interns and residents, while serving as a resource for faculty, staff, students, and visitors. Success in this role requires initiative, sound judgment, strong organizational skills, and the ability to manage multiple priorities while maintaining exceptional attention to detail.

Requirements

An Associates Degree with 2-4 years of related experience or equivalent combination of education and/or experience.
Excellent customer service, interpersonal and communication skills (both written and oral) are required.
Demonstrated experience with accuracy.
Professionalism and experience handling difficult and/or stressful situations with courtesy, sensitivity and tact.
The ability to effectively multitask, self-direct and exercise judgment is required.
The ability to work within a team; promoting and supporting cooperation and respect as well as ability to develop effective working relationships and collaborate with a wide variety of faculty, staff and students.
Excellent organizational and data management skills; ability to demonstrate proficiency in various computer programs such as Outlook, Zoom, Word, Excel, Power Point, Access.
The ability to review processes and procedures and recommend and implement streamlining efforts.
Demonstrated history of handling sensitive and confidential information with discretion is required.
The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

Bachelor’s degree with at least 4+ years of high-level program/student services experience or an equivalent combination of education and experience.
Proven ability to utilize software and database systems to improve service delivery.
Experience with multi-cultural communities and foreign languages.

Responsibilities

Coordinate and manage administrative processes that support international affairs, professional services, and clinical training programs.
Independently monitor visitor and staff records, track progress of visit requests, verify required documentation, and facilitate application processes in collaboration with the International Affairs & Professional Services Director.
Serve as a knowledgeable resource for faculty, staff, and university partners by responding to program-related questions and providing guidance on processes and requirements.
Coordinate course scheduling activities, oversee registration processes, and support the publication of course offerings in partnership with academic departments and central university offices.
Interpret and apply college and university policies, procedures, and protocols to support consistent and compliant program operations.
Leverage databases, reporting tools, and web-based systems to improve program efficiency, maintain accurate records, and support data-informed decision-making.
Deliver exceptional customer service while fostering a welcoming, inclusive, and professional environment for students, faculty, staff, visitors, and other stakeholders.

Benefits

comprehensive health care options
generous retirement contributions
access to wellness programs
employee discounts with local and national retail brands
health and personal leave
three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
two additional floating holidays
tuition-free Extramural Study and Employee Degree Program
tuition aid for external education
Cornell Children's Tuition Assistance Program