Assistant Director, Internal Communications - Service Line Lead

EY • Toronto, ON

43d • CA$92,300 - CA$142,300 • Hybrid

About The Position

The Internal Communications, Service Line Lead sits within the Communications & Engagement pillar of EY Canada’s Brand, Marketing and Communications (BMC) team. In this role, you’ll lead a team of communications professionals to support high quality communications across our Service Lines: Assurance, Consulting, EY-Parthenon and Tax. You will shape strategic storytelling that connects people to growth ambitions and enable client impact. We’re looking for a proactive, dynamic leader with experience of managing senior stakeholder relationships. This is a role best suited to a strategic communicator who thrives on solving complex problems, working at pace, and using innovation — including AI — to elevate impact. Reporting to the Associate Director, Internal Communications Leader, you will lead internal communications strategy and execution across Service Lines, acting as a trusted advisor to senior leaders and a connective force across the firm. You will be expected to anticipate needs, shape solutions, bring fresh thinking — not simply respond to requests — and inspire a team of team of communications professionals. This job posting relates to an existing vacancy within our organization.

Requirements

• A proactive, solutions‑driven communicator who brings ideas and recommendations — not just execution
• Proven experience advising senior leaders with confidence and professional judgement
• Comfort operating in ambiguity and simplifying complexity
• Strong writing, storytelling and stakeholder management skills
• Demonstrated interest in using AI as a competitive advantage in communications
• Experience working in a matrixed or professional services environment
• A passion for people management and upholding team culture
• A strategic mindset focused on initiating new ideas and stories to elevate the EY brand
• 10+ years of relevant experience, including at least 3+ years managing a team
• Deep understanding and proven experience with corporate communications
• Best-in-class skills in writing, editing, consulting, influencing, consensus-building and interpersonal communication
• Impeccable attention to detail, exceptional organization and project management and a strong commitment to delivering excellence individually and at the team level
• Proven ability to work at both strategic and tactical levels to deliver outcomes that drive business objectives
• Strong business acumen, executive presence and leadership skills
• Ability to think outside the box and operate with a sense of urgency in developing engaging and innovative communications that resonate across different channels
• A strong ability to maintain discretion and confidentiality at all times when dealing with highly sensitive business matters or proprietary information
• Superior ability to contribute to communications deliverables while simultaneously managing, coaching and motivating a team of communications professionals
• Capacity to manage multiple initiatives while meeting deadlines with a keen focus on the client at the centre of everything you do
• Proficiency in Microsoft suite of products, including PowerPoint, Excel, Word, Outlook, Teams, SharePoint

Nice To Haves

• Bachelor’s degree with a Communications or related major; Masters an asset
• The ability to navigate a highly matrixed organizational structure and make strategic connections to help drive success
• Experience in measuring, tracking and reporting the effectiveness and results of initiatives to demonstrate impact
• An aptitude to explore emerging technologies to achieve goals and stay at the forefront of leading communication practices
• Broad familiarity with business trends, including but not limited to those relevant to professional services firms
• Bilingualism in English and French is an asset

Responsibilities

• Act as the primary internal communications advisor for Service Lines building strong relationships with senior leaders and their teams
• Proactively identify communication opportunities aligned to Service Line strategy, transformation initiatives and performance priorities
• Translate complex, technical subject matter into clear, compelling and actionable internal communications
• Design and deliver integrated communications across channels including leader messages, webcasts, intranet, video, presentations and campaigns
• Partner with other stakeholders to ensure messaging is aligned, timely and effective
• Measure effectiveness and continuously improve approach based on data and feedback
• Form meaningful relationships across the Communications & Engagement pillar and Brand, Marketing and Communications team overall to deliver impact

Benefits

• We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
• EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager