Assistant Director, Instructional Technology

University of Maryland•College Park, MD

5d•$101,200 - $121,440•Onsite

About The Position

The Department of Engineering Information Technology in the A. James Clark School of Engineering seeks an Assistant Director of Instructional Technologies to provide operational, technical, and administrative leadership for the School’s instructional technology and audiovisual services. The Assistant Director manages daily operations and supervises four full-time staff members supporting classrooms, studios, laboratories, conference rooms, distance education, lecture capture, video production, streaming, and event technologies. The position establishes service standards, coordinates staff and resources, supports budgeting and purchasing, manages technology projects, and collaborates with faculty, staff, University partners, vendors, contractors, and other stakeholders. This position leads the planning, design, procurement, installation, testing, operation, maintenance, and lifecycle management of audiovisual and instructional technologies. Responsibilities include conducting site assessments, developing technical requirements, coordinating vendors and contractors, overseeing installations and renovations, and inspecting completed work. The Assistant Director works with faculty, staff, students, School leadership, University technology organizations, remote-site personnel, and external partners to identify needs, resolve service issues, and improve support. The position monitors service quality and usage, develops technology roadmaps and equipment-replacement plans, evaluates emerging technologies, and recommends solutions that improve instructional effectiveness, accessibility, reliability, operational efficiency, and user experience. The Assistant Director also manages relationships with wireless service providers, serves as the unit’s central point of contact for spectrum-related matters and service offerings, analyzes and reports usage metrics, and promotes services to support revenue generation. The Assistant Director supports distance, online, and technology-enabled education by coordinating the technologies and production services needed for accessible instructional content, lecture capture, video-based learning, and remote instruction. The position also provides operational and technical oversight for studio, audiovisual, video-production, streaming, recording, and event services. Although assigned staff generally support event and production activities, the Assistant Director may provide hands-on assistance—including equipment setup, cabling, troubleshooting, camera operation, and recording—when operational needs require. The A. James Clark School of Engineering at the University of Maryland catalyzes high-quality research, innovation, and learning, preparing our students to create innovations that address the 21st-century Grand Challenges (e.g., energy, environment, security, and human health) and improve the human condition. The Clark School is dedicated to leading and transforming the engineering discipline and profession, accelerating entrepreneurship, and transforming research and learning activities into innovations that benefit millions.

Requirements

Bachelor’s degree from an accredited college or university.
Seven (7) years of professional experience managing classroom technology support or experience implementing and troubleshooting technology in an academic setting.
Two (2) years of experience supervising or managing professional staff.
Knowledge of tools and technology utilized to support instruction.
Knowledge of current educational theory and practice.
Knowledge of trends and future directions of technology in the academic environment.
Skill in oral and written communication.
Skill in the use of Microsoft and Google Workplace products.
Ability to perform multiple tasks, set priorities, and meet deadlines.
Ability to multitask while demonstrating a commitment to customer service.

Nice To Haves

Master’s degree in a related field.
Candidates with an earned master’s degree may be considered with five years of relevant experience.
Experience supporting complex instructional technology, audiovisual, studio, online-learning, or video-production environments in higher education.
Working knowledge of institutional purchasing procedures.
Experience managing or supervising multiple categories of employees, with demonstrated success in a dynamic and diverse technology environment.
Knowledge of instructional technology, audiovisual systems, distance and online education, and related technologies in a higher education environment.
Relevant technologies may include Crestron-, Extron-, and QSC-class control and digital signal-processing systems; lecture-capture and web-conferencing platforms; networked audiovisual and AV-over-IP systems; streaming encoders; and learning-management-system integrations.
Strong technical, managerial, project-coordination, organizational, and problem-solving skills.
Ability to coordinate staff, vendors, contractors, concurrent technology projects, and competing operational priorities.
Knowledge of accessibility and ADA requirements as applied to instructional technologies.
Proficiency in interpreting audiovisual blueprints, technical schematics, and facility-construction documents.
Ability to communicate technical information effectively to faculty, staff, leadership, vendors, and other stakeholders.
Excellent communication, presentation, interpersonal, and customer-service skills.
Ability to provide hands-on technical support and troubleshoot audiovisual and production systems when needed.

Responsibilities

Provide operational, technical, and administrative leadership for the School’s instructional technology and audiovisual services.
Manage daily operations and supervise four full-time staff members.
Support classrooms, studios, laboratories, conference rooms, distance education, lecture capture, video production, streaming, and event technologies.
Establish service standards, coordinate staff and resources, support budgeting and purchasing, and manage technology projects.
Collaborate with faculty, staff, University partners, vendors, contractors, and other stakeholders.
Lead the planning, design, procurement, installation, testing, operation, maintenance, and lifecycle management of audiovisual and instructional technologies.
Conduct site assessments, develop technical requirements, coordinate vendors and contractors, oversee installations and renovations, and inspect completed work.
Work with faculty, staff, students, School leadership, University technology organizations, remote-site personnel, and external partners to identify needs, resolve service issues, and improve support.
Monitor service quality and usage, develop technology roadmaps and equipment-replacement plans, evaluate emerging technologies, and recommend solutions.
Manage relationships with wireless service providers and serve as the unit’s central point of contact for spectrum-related matters and service offerings.
Analyze and report usage metrics, and promote services to support revenue generation.
Support distance, online, and technology-enabled education by coordinating technologies and production services for accessible instructional content, lecture capture, video-based learning, and remote instruction.
Provide operational and technical oversight for studio, audiovisual, video-production, streaming, recording, and event services.
Provide hands-on assistance with equipment setup, cabling, troubleshooting, camera operation, and recording when operational needs require.