Assistant Director II

Kentucky Personnel Cabinet•Frankfort, KY

1d•$6,185•Onsite

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services and the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Division of Driver Licensing Team as a Assistant Director in Franklin County, you’ll have the opportunity to provide leadership and operational oversight for 8 Branch Managers supervising 35 Regional Driver Licensing Offices across the Commonwealth. You will play a critical role in process improvement and efficient operations by ensuring a seamless customer experience statewide.

Requirements

Proven ability to lead and develop managers and staff across multiple locations, fostering accountability and collaboration.
Experience overseeing high-volume, customer-facing service operations with a focus on efficiency, consistency, and quality.
Understanding of state and federal driver licensing laws, AAMVA standards, and related security and privacy requirements.
Skilled in analyzing performance data, optimizing resources, and implementing solutions that enhance productivity and customer satisfaction.
Strong communication and relationship-building skills to effectively collaborate with leadership, staff, external partners, and the public.
Graduate of a college or university with a bachelor's degree.
Five years of administrative or management experience, two of which must include direct supervision of personnel.
A master's degree will substitute for one year of the required experience.
Additional administrative, management, or research experience will substitute for the required education on a year-for-year basis.

Responsibilities

Provide direct leadership to 8 Branch Managers overseeing 35 Regional Driver Licensing Offices statewide, ensuring operational excellence and consistent service delivery.
Manage statewide driver licensing operations, ensuring compliance with state laws, federal regulations, and AAMVA standards.
Collaborate with leadership to develop and implement policies, process improvements, and resource allocation strategies that enhance efficiency and customer experience.
Oversee safety, security, and incident response protocols, ensuring rapid resolution and minimizing operational disruptions.
Serve as a liaison between KYTC leadership, Branch Managers, staff, and external partners to maintain alignment, resolve challenges, and support statewide initiatives.