Assistant Director, Housing Operations & Outreach

Nevada System of Higher Education • Reno, NV

12d • Onsite

About The Position

The University of Nevada, Reno (UNR) is seeking an Assistant Director, Housing Operations & Outreach to help shape the residential experience for thousands of students. As a key member of the Residential Life, Housing, and Food Services management team, this role leads the customer-facing operations of campus housing, including residence hall front desks and the main housing office. The position sets the tone for hospitality and service excellence, oversees outreach initiatives and housing tours, and serves as the expert for the systems and software managing front desk operations. This is a hands-on leadership role involving training and empowering staff, ensuring secure data management, and directly influencing student interactions with Housing.

Requirements

• Bachelor’s Degree and two (2) years of related work experience OR Master’s Degree and one (1) year of related work experience
• Related Experience: Student housing administration or comparable higher education experience or related.

Responsibilities

• Lead the customer-facing operations of campus housing, from residence hall front desks to the main housing office.
• Set the tone for hospitality and service excellence.
• Oversee dynamic outreach initiatives and housing tours.
• Serve as the go-to expert for the systems and software that keep front desk operations running smoothly.
• Train and empower staff.
• Ensure data is managed securely.
• Directly shape how students experience their first and every interaction with Housing.

Benefits

• Health insurance options including dental and vision
• Generous annual and sick leave
• Life insurance
• E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options.
• Local business discounts for WolfCard holders
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments.
• Grants-in-Aid for Faculty Employees (reduced-rate tuition benefit for faculty and qualified dependents)
• Faculty Dual Career Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level