Assistant Director, Housing Operations & Outreach

University of Nevada Reno•Reno, NV

10d•Onsite

About The Position

The University of Nevada, Reno (UNR) is seeking an Assistant Director, Housing Operations & Outreach to help shape the residential experience for thousands of students. As a key member of the Residential Life, Housing, and Food Services management team, this role will lead the customer-facing operations of campus housing, from residence hall front desks to the main housing office. The position will set the tone for hospitality and service excellence, oversee outreach initiatives and housing tours, and serve as the expert for the systems and software supporting front desk operations. This is a hands-on leadership role involving training and empowering staff, ensuring secure data management, and directly influencing students' interactions with Housing.

Requirements

Bachelor’s Degree and two (2) years of related work experience OR Master’s Degree and one (1) year of related work experience
Related Experience: Student housing administration or comparable higher education experience or related.
Maintains full-time office hours to include evening/weekend hours for programs and training.
May be asked to travel to regional and national conferences.

Responsibilities

Lead the customer-facing operations of campus housing, including residence hall front desks and the main housing office.
Set the tone for hospitality and service excellence.
Oversee dynamic outreach initiatives and housing tours.
Serve as the go-to expert for the systems and software that keep front desk operations running smoothly.
Train and empower staff.
Ensure data is managed securely.
Directly shape how students experience their first and every interaction with Housing.

Benefits

Remarkable Retirement: 19.25% contribution generously matched by the University, 100% vested on the first day.
Health insurance options including dental and vision
Generous annual and sick leave
Life insurance
E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options.
Discounts at local businesses for WolfCard holders
Mountain EAP supports employees (and eligible dependents) through life's difficult moments.
No state income tax!
Grants-in-Aid for Faculty Employees: Reduced-rate tuition benefit for faculty and qualified dependents (up to six credits per semester for faculty, unlimited for eligible dependents).
Faculty Dual Career Assistance Program: Provides resources and assistance to identify career opportunities in Northern Nevada for newly hired faculty spouses/partners.