Assistant Director, Housing Facilities

NKU Beta Gamma Sigma • Highland Heights, KY

9d • Onsite

About The Position

The Assistant Director for Housing Facilities is a full-time, twelve-month professional staff member within University Housing at Northern Kentucky University. Reporting to the Director of University Housing, this position provides leadership and oversight for the facilities, access control, and logistical functions of the residential housing program. The Assistant Director is responsible for the strategic coordination of housing facility-related initiatives including departmental project management, key and electronic access management, emergency housing processes, student staff supervision, and collaboration with campus partners regarding residential facilities. This position serves as a primary liaison between University Housing, Operations & Maintenance, TDG (additional maintenance team), ABM (custodial team), campus partners, and residential students to ensure safe, efficient, and student-centered housing facilities. The Assistant Director also provides leadership in policy development, operational assessment, customer service, and process improvement initiatives that support student success and departmental effectiveness. This is a live-out position with standard working hours of Monday through Friday, 8:15 a.m. – 4:30 p.m.; however, evening, weekend, holiday, and variable hours are required based upon operational needs, opening and closing periods, emergency response, and departmental initiatives.

Requirements

• Bachelor's degree and 3 years of related experience required.
• Valid Driver's license and dependable vehicle required.

Responsibilities

• Coordinate and oversee operational and facilities-related projects for University Housing including furniture replacement, facility upgrades, safety initiatives, space utilization projects, and operational improvements.
• Conduct regular walkthroughs of residential facilities to assess conditions, identify concerns, and coordinate corrective action with Operations & Maintenance, TDG, and ABM.
• Track and maintain inventories of residential furniture, equipment, and operational assets.
• Oversee room condition reporting processes, facility audits, and residential space readiness initiatives.
• Coordinate improvement projects for residential spaces, offices, common areas, conference rooms, front desks, and staff apartments.
• Manage project timelines, operational budgets, vendor coordination, and implementation schedules for assigned projects.
• Serve as a liaison with campus departments including Operations & Maintenance, TDG, ABM, Safety & Emergency Management, Parking Services, Lock Shop, Conference Management, and custodial services.
• Coordinate fire drills, safety inspections, emergency preparedness initiatives, and residential safety processes in compliance with institutional policy and regulatory requirements.
• Facilitate vendor contracts in concert with the Director of University Housing
• Provide leadership and oversight for the daily operations of University Housing facilities functions.
• Supervise and evaluate professional (when applicable) and student staff assigned to housing facilities functions, including student staff, interns, and graduate assistants as assigned.
• Develop, interpret, implement, and revise departmental policies and procedures related to housing facilities processes, safety procedures, key management, and student services.
• Coordinate departmental facilities initiatives and long-range planning efforts related to facilities improvements.
• Establish operational goals, learning outcomes, and assessment measures for housing facilities initiatives.
• Manage complex student and family concerns related to facilities issues
• Oversee all aspects of physical key control and electronic access systems for University Housing.
• Manage the distribution, replacement, auditing, inventory, and re-coring of approximately 4,000 residential keys in collaboration with the University Lock Shop.
• Supervise student staff responsible for key management processes and operational security procedures.
• Serve as the primary administrator for electronic access control systems including staff access, student access, vendor access, door schedules, and access groups.
• Maintain operational integrity of key management systems and access databases.
• Coordinate emergency lock changes, access adjustments, and security-related operational responses.
• Develop and maintain protocols for key issuance, audits, security procedures, and access management.
• Recruit, hire, train, supervise, schedule, and evaluate student staff assigned to facilities and housing operations functions.
• Provide ongoing professional development, accountability measures, operational training, and customer service expectations for staff.
• Coordinate operational training for professional staff and student staff related to safety protocols and facilities processes.
• Foster a collaborative team environment focused on student success, accountability, and continuous improvement.
• Serve in an emergency or on-call capacity as assigned.
• Participate in divisional and university committees, initiatives, and assessment activities.
• Represent University Housing in meetings, committees, and collaborative campus partnerships.
• Perform other duties as assigned by the Director of University Housing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level