Assistant Director-Financial Aid

Loma Linda University Health • Loma Linda, CA

1d

About The Position

The Assistant Director-Financial Aid provides leadership and oversight for designated financial aid compliance functions and specialized federal, state, and institutional aid programs. The role ensures assigned processes are administered accurately, consistently, and in compliance with regulatory and institutional requirements. As the primary compliance resource and process owner for areas such as federal verification, resolution of conflicting information, Return of Title IV Funds (R2T4), California state financial aid programs, and other assigned activities, the Assistant Director establishes and maintains procedures, internal controls, documentation standards, and quality assurance processes to mitigate compliance risk and support operational effectiveness.

The position oversees assigned aid programs, including eligibility review, certification, disbursement, reconciliation, reporting, and regulatory compliance; coordinates audit, program review, and compliance review activities; and leads the development and maintenance of departmental policies, procedures, and operational guidance. The Assistant Director supervises Student Financial Services Counselors, may serve as the department's second-in-command, and collaborates with campus partners to support student enrollment, retention, and completion through effective financial aid administration, customer service, and regulatory compliance. Other duties may be assigned.

Requirements

• Bachelor's degree required; preferably in computer information systems, business, or a related field.
• At least three years of financial aid experience with increasing responsibility.
• Ability to use the computer, printer, software programs, and basic office equipment necessary for the position, including troubleshooting and operation.
• Ability to communicate professionally in English by phone, in writing, and in person with students and/or parents while maintaining confidentiality.
• Ability to work with a team to accomplish goals, persuade others to cooperate or follow a course of action, relate professionally to others, remain calm and courteous under pressure, and accept direction.
• Ability to understand basic mathematics and accounting principles and apply them to manipulate and analyze data.
• Ability to interpret data, make judgments based on analysis, develop and follow up on plans, and analyze and solve problems.
• Ability to follow complex instructions and work independently without direct supervision.
• Ability to communicate clearly in English and proofread documents for content and accuracy.
• Ability to maintain a team-player attitude and interact positively with staff.
• Ability to communicate by phone in a congested and noisy environment, hear general conversation in person and on the telephone, and see sufficiently to read computer screens and documents.
• No licensure or certifications required.

Responsibilities

• Provide leadership and oversight for designated financial aid compliance functions and specialized aid programs.
• Serve as the primary compliance resource and process owner for federal verification, conflicting information resolution, Return of Title IV Funds (R2T4), California state financial aid programs, and other assigned compliance activities.
• Establish and maintain procedures, internal controls, documentation standards, and quality assurance processes.
• Oversee eligibility review, certification, disbursement, reconciliation, reporting, and compliance for assigned state, federal, and institutional aid programs.
• Coordinate audit, program review, and compliance review activities.
• Lead development and maintenance of departmental policies, procedures, and operational guidance.
• Supervise Student Financial Services Counselors.
• Collaborate with campus partners to support student enrollment, retention, and completion goals through financial aid administration, customer service, and regulatory compliance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager