Assistant Director, Experience Insights & Analytics
About The Position
The Assistant Director, Experience Insights & Analytics plays a critical role in helping Northwestern Mutual make informed, evidence-based decisions that improve client and field experiences and support business performance. This role sits within the Client & Field Experience team and serves as a trusted insights partner to Strategy, Enterprise Insights & Research, Experience Design, and senior business leaders. In this role, you will structure and analyze complex business and experience questions by integrating external trends, internal Voice of Client and Voice of Field insights, business performance, and experience performance data. You will translate quantitative and qualitative inputs into clear, decision-ready insights that inform client growth & segmentation, strategic priorities, experience improvement, and enterprise investment decisions. The ideal candidate combines analytical rigor with strong business judgment, strategic thinking, and executive storytelling. You are comfortable operating in ambiguity, synthesizing across diverse data sources, and moving beyond reporting to identify implications, opportunities, and recommended actions. Experience in financial services, customer or advisor insights, business analytics, or experience measurement is a plus.
Requirements
- 5–8 years of progressive experience in insights, analytics, business intelligence, or related roles
- Bachelor’s degree or higher
- Strong proficiency in Excel, PowerPoint, and BI or data visualization tools to support reporting, dashboarding, and insight generation; experience with SQL or other data querying tools is a plus
- Exceptional written, verbal, and presentation skills, with strong executive communication and storytelling capabilities
- Ability and willingness to self-manage workstreams, drive outcomes with limited direction, operate effectively in ambiguity, and thrive in a fast-paced environment with tight timelines
- Able to operate strategically and tactically, with strong analytical, problem-solving, and conceptual thinking skills
- Proven ability to build trust and influence across cross-functional partners through strong business acumen, collaboration, and sound judgment
Nice To Haves
- Experience in financial services, insurance, or advisor‑led business models
- Familiarity with Voice of Client or Voice of Field programs, journey analytics, or experience measurement frameworks
- Demonstrated experience partnering with strategy, analytics, and experience teams and supporting leadership decision-making through performance reporting and insight synthesis
Responsibilities
- Lead structured analysis across external trends, internal insight sources, business performance, and experience performance to inform strategic decisions across client and field experiences
- Frame and solve ambiguous business and experience questions by applying analytical thinking, structured problem solving, and clear interpretation of quantitative and qualitative data
- Partner with analytics and technical teams to source and structure data, enable scalable reporting and analysis, and build integrated views of client and experience performance
- Synthesize Voice of Client, Voice of Field, and other qualitative and quantitative insights to understand needs, expectations, pain points, and emerging opportunities across segments and life stages
- Analyze consumer trends, competitive dynamics, and business performance to identify opportunities that improve growth, engagement, retention, satisfaction, and other priority business outcomes
- Define, track, and interpret key experience metrics and benchmarks across client and field journeys to monitor end-to-end experience performance, identify gaps, and inform improvement priorities
- Diagnose root causes of experience gaps by connecting feedback, experience metrics, behavioral insights, and operational and business drivers
- Integrate and layer data across market trends, client and field feedback, business data, and external benchmarks into clear, actionable insights and decision-ready narratives
- Partner closely with Strategy, Insights, Experience Design, Analytics, Business Intelligence, and business teams to inform strategy development, prioritization, and execution
- Develop scalable reporting, dashboards, and executive-ready presentations that highlight trends, drivers, opportunities, and recommended actions for senior leadership
Benefits
- Geographic specific pay structures, compensation and benefits could be applicable
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
