Assistant Director Community Centers

City of Chattanooga•Chattanooga, TN

18h•$72,038 - $87,029•Onsite

About The Position

The Assistant Director of Community Centers provides senior-level operational leadership across multiple facilities, overseeing daily operations, personnel, fiscal management, and program performance. This role drives divisional alignment by standardizing policies and service expectations while serving as a critical strategic liaison between frontline management and departmental leadership.

Requirements

Bachelor’s degree in Public Administration, Business Administration, Organizational Management, Education, Recreation, or a closely related field with seven (7) years of progressively responsible experience in operations, business or organizational management, public administration, finance, administration, or the planning, procurement, deployment, and support of operational programs and services; or any combination of equivalent experience and education.
Valid Driver’s License
Knowledge of community center operations, municipal administration, and public service delivery.
Knowledge of personnel supervision, performance management, and employee development.
Knowledge of budgeting, purchasing card administration, revenue tracking, and financial reporting.
Knowledge of facility operations, safety practices, and accessibility standards.
Skill in evaluating programs, analyzing trends, and making operational recommendations.
Skill in customer service, conflict resolution, and public engagement.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Responsibilities

Manage and oversee the daily operations of assigned community centers, programs, facilities, and services, including planning, coordinating, administering, and evaluating activities.
Ensure programs and services comply with applicable federal, state, and local laws, regulations, codes, standards, and departmental policies.
Evaluate community needs, participation data, and industry trends to ensure programs remain relevant, accessible, and responsive.
Conduct and analyze community surveys related to program interests, satisfaction, and service quality.
Identify operational gaps and opportunities for improvement in facilities, programming, and service delivery.
Supervise Community Center Managers and program staff, including assigning and prioritizing work, conducting performance evaluations, and ensuring appropriate training and policy compliance.
Foster a safe, professional, and inclusive work environment; address performance concerns and make hiring, disciplinary, and termination recommendations as appropriate.
Support leadership development, succession planning, and staff capacity-building across community centers.
Prepare, administer, and monitor multiple operating and program budgets; develop cost estimates and submit budget justifications.
Monitor revenues, expenditures, attendance, and performance metrics; prepare and review financial and operational reports.
Oversee purchasing card usage and ensure timely reconciliation in accordance with City policies.
Evaluate and recommend procurement of equipment, supplies, and capital needs to support efficient operations.
Coordinate operations division regarding facility maintenance, repairs, safety issues, and capital improvement needs with Facilities Management, Public Works, and other City departments.
Evaluate facility conditions to ensure patron accessibility, safety, and compliance with applicable standards.
Participate in investigations related to accidents, incidents, or operational issues involving staff, facilities, or patrons.
Resolve operational issues, complaints, and inquiries from internal and external customers in person, by phone, or in writing.
Prepare, review, and submit reports, reconciliations, communications, schedules, promotional materials, and related documentation.
Support the development and review of marketing and promotional materials for programs, services, special events, and facilities.
Represent the Community Centers Division at meetings, task forces, trainings, and community events as assigned.
Work collaboratively with other City departments and community partners to support integrated service delivery and neighborhood initiatives.
Support compliance with contracts, grants, and regulatory requirements affecting community center operations.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.