Assistant Community Director

Prime Residential Property Management LP • Los Angeles, CA

2d • Onsite

About The Position

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work. Cambridge has 201 units and is located in Northridge, CA. Prime Residential’s Assistant Community Directors are the heart of our communities, dedicated to maximizing long-term performance. Assists the Community Director in leading the team, responsible for daily operational and sales tasks involving current and prospective residents. This includes resolving resident concerns, managing the move-in/out process, handling renewals, evictions, and other resident-related items.

Requirements

• 3+ years of property management experience.
• 2+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

Nice To Haves

• Dynamic professional with a keen financial sense and a dedication to customer satisfaction, committed to elevating community performance.
• Skilled communicator and efficient multi-tasker, adept at nurturing relationships with team members and the community.
• Innovative problem-solver and tactical thinker, driven to help improve the performance of onsite teams.
• Passionate about continuously seeking new learning opportunities, and making our residential community a better place.

Responsibilities

• Collect rent and ancillary charges
• Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings
• Update resident files with delinquency/collection notes
• Coordinate with legal/risk on eviction files
• Track and grow resident satisfaction and retention goals
• Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections
• Stay current on market conditions and track leasing goals
• Recommend incentives and train leasing associates
• Greet and qualify prospects, present community amenities, and solicit reviews
• Respond to inquiries with professionalism and confidence
• Address and resolve resident concerns, escalating as necessary
• Participate in renewal programs and propose ideas to improve resident satisfaction
• Prepare and distribute resident communications
• Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals
• Establish a weekly “hot-sheet” for target units
• Ensure error-free lease paperwork and compliance with community policies
• Adhere to all relevant laws and company policies

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave.
• A 401 (k) plan with potential company match to help you plan for the future.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed