Assistant Director, Bureau of Early Intervention

City of New York • Queens, NY

3d • Hybrid

About The Position

The Bureau of Early Intervention oversees the provision of therapeutic services to 30,000 children ages birth to 3 years each year. At the borough level, contracted service agencies are monitored by the Regional Office. The Assistant Director will assist with the oversight of the Regional Office practices and work to ensure that they are consistent with other EI Regional offices. This role involves supervising Regional Office staff, ensuring the delivery of high-quality services, and overseeing staff work in the EI Hub, the NYS EI case management and billing system. The position also includes assisting with staff hiring, performance evaluations, staff development, developing reports and presentations, and addressing parent and provider complaints.

Requirements

• A Baccalaureate Degree from an accredited college or university in Business Administration, Engineering, or Social Sciences, Health Care Specialization, Physical Sciences or related programs; and A minimum of four years of progressive, responsible, experience related to Health Care Program Planning, Research, Design, Operation, Evaluation and Analysis
• A Master's Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related disciplines; and A minimum of three years progressive, responsible, experience directly related to health care program planning, research, design, operation, evaluation and analysis
• A satisfactory equivalent combination or training, education and experience
• Demonstrated skills in written and oral communication.

Nice To Haves

• Knowledge of early childhood development, ages birth to three years
• Familiarity with best practices in working with infants and toddlers and their families, particularly infants and toddlers with delays and disabilities
• Knowledge of the NYC Early Intervention Program, its policies and procedures, and of the NYC EI service landscape
• Outstanding verbal communication skills, in person and on the phone
• Experience with meeting facilitation, mediation, or similar tasks that involve moderation and bringing a group to consensus
• Excellent written communication skills
• Strong organizational and multitasking skills, and experience working with strict process requirements and deadlines
• Ability to work both independently and as team
• Experience with case management or similar software/applications a plus.

Responsibilities

• Assist with the oversight of the Regional Office practices and work to ensure that they are consistent with other EI Regional offices
• Supervise Regional Office staff, including office managers, Early Intervention Official Designees and advise the Director on all matters relating to the Regional Office performance
• Work with staff to ensure delivery of high-quality services to NYC’s children and families, including implementing NYC Policy and Procedures and promoting regulatory compliance
• Oversee staff work in the EI Hub, the NYS EI case management and billing system and work in a dynamic team environment to build commitment to the program’s goals and initiatives, by working closely with all levels of staff
• Assist with staff hiring, performance evaluations and staff development
• Assist with developing reports and presentations
• Develop and implement procedures, databases and indicators to maintain information and monitor office performance and efficiency
• Address parent and provider complaints and participate in due process proceedings as needed.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Job Security

What This Job Offers

• Job Type: Full-time
• Career Level: Manager