Assistant Director, Benefits
About The Position
Boston College HR is seeking an Assistant Director, Benefits, to play an important operational and strategic role in the management, administration, and oversight of the University’s benefit programs and communications. Interacting with over 3,500 active faculty and staff and supporting benefits for more than 1,000 retirees and spouses, this role serves as a subject-matter expert for health, welfare, leaves of absence, and retirement benefits. The Assistant Director ensures seamless automated benefits processing, oversees vendor billing reconciliations, and delivers benefits counseling to the Boston College community.
Requirements
- Bachelor’s degree preferred, or an equivalent combination of education and experience.
- 3–5 years of progressively responsible benefits administration experience.
- Experience in a higher education or non-profit environment is strongly preferred.
- PeopleSoft HR (specifically the Benefits Administration module).
- Microsoft Excel, Word, and PowerPoint; experience with database tools (e.g., FileMaker Pro) preferred.
- Capabilities for analyzing and interpreting benefits statistics, census data, and payroll/billing reports.
- Strong interpersonal, advocacy, and customer service skills to resolve inquiries and benefits-related issues.
Responsibilities
- Assist with day-to-day administrative oversight for insured and other benefit plans, including medical, dental, life, vision, disability, and Flexible Spending Accounts (FSA).
- Process life insurance and related benefit claims for deceased participants.
- Run diagnostic queries, perform data integrity audits, and process weekly/monthly retirement plan contribution files (TIAA, Fidelity).
- Reconcile vendor billing with Accounts Payable and the Controller’s Office.
- Assist with administering Massachusetts Paid Family and Medical Leaves (MA PFML), Short-Term Disability (STD), Long-Term Disability (LTD), and other leaves in coordination with third-party vendors.
- Audit leave arrears and coordinate COBRA and retiree billing with external vendor.
- Conduct retirement counseling and orientation meetings covering 401(k), 403(b), and 457(b) plans, Social Security and Medicare integration, and retiree medical plans.
- Support the Benefits Director in the administration of University retirement plans.
- Assist with Retiree Medical Savings Account (RMSA) administration and assist in monitoring annual IRS retirement contribution limits.
- Annually update retiree benefit brochures to reflect cost and other changes.
- Serve as a liaison and advocate between employees, retirees, and insurance carriers to resolve claims and other issues.
- Assist in updating employee handbook links, HR website content, Open Enrollment materials, and general benefits communications.
- Conduct New Hire Employee Benefit Orientations as needed.
- Provide functional supervision, task assignment, and training to non-exempt Benefits Specialists/Assistants (1–2 staff members) and student employees.
- Review and approve Employee Change Request (ECR) forms and payment vouchers.
- Assist the Benefits Director with annual budget preparation, FAS 106 actuarial census data collection, and plan design reviews.
Benefits
- Tuition remission for Employees
- Tuition remission for Spouses and Children who meet eligibility requirements
- Generous Medical, Dental, and Vision Insurance
- Low-Cost Life Insurance
- Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
- Paid Holidays Annually
- Generous Sick and Vacation Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
