Assistant Director, Athletic Ticket Operations
About The Position
The Assistant Director, Athletic Ticket Operations assists with planning and developing daily business functions across departments within the athletic organization, helping maintain favorable public and stakeholder perceptions while supporting the organization’s strategic mission. The role supports day-to-day ticket operations, customer service, ticketing technology, revenue goals, season-ticket renewals, and game-day operations for Texas Tech athletic events. It also supervises part-time and student workers, manages ticketing and financial processes, and builds relationships with season-ticket holders and donors. The position must comply with NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
Requirements
- Bachelor’s degree in a related field plus one year of related experience, or a combination of related education and/or experience totaling five years.
Responsibilities
- Assist in the planning and development of daily business functions across athletic departments.
- Help maintain favorable public and stakeholder perceptions while supporting the organization’s strategic mission.
- Assist with management and maintenance of ticketing system databases, including Paciolan and Access Management, and ticket hardware, including handheld and pedestal scanners.
- Provide customer service through inbound and outbound calls, email, and game-day sales.
- Assist with day-to-day ticket operations.
- Assist in attaining athletic department revenue goals for each sport.
- Assist with season-ticket renewals for all ticketed events.
- Manage game-day operations for selected Texas Tech athletic events and assist with assigned sports, including post-game summaries, attendance, and sales reports.
- Process daily deposits and reconciliations for ticket operations, including complimentary-ticket reconciliations.
- Perform other duties as assigned by the Assistant Athletic Director of Ticket Operations and the Associate Athletic Director for Ticketing.
- Supervise, train, and schedule part-time and student workers.
- Build seasons, events, and individual games using Paciolan software.
- Develop relationships with existing season-ticket holders and donors.
- Build and assign away-game and postseason tickets in coordination with the Red Raider Club and priority-points system.
- Comply with NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
